La Bagel Delight at Court St — Restaurant in New York

I have not had my order filled correctly EVER at this location. After numerous little mistakes over a week when I got a bagel with cream cheese and LETTUCE instead of tomato (one of the most basic Jewish traditional nyc bagel order) I stopped ordering at this location. After 6 weeks away from them I went in on Wednesday and ordered a bagel "toasted dark" with butter and recieved a barely crisp golden bagel with butter in wax paper not foil and I was to discover this 2 blocks away with room temperature butter soaking into my coat because there is such a crowd you cannot stay. All this leads me to feel like they only care about my 6 bucks and not about customer service. On wednesday 2 blocks away I atempted to call the store to speak to a manager to complain and no manager was made avaliable. I was told I must give my name to be connected and on the 3rd call of the day I was asked to leave my number. I NEVER RECIEVED A CALL BACK FROM MELISSA which is why you are reading this review here. I am saddened by my need to be heard here since managment wasn't willing to listen. I grew up in the slope and la bagel delight was a warm inviting family freindly place. I watched the business grow up with me and the DUMBO location opened up right in time to get me through college. This court st location is an embarasment to the la bagel...

Customer service is terrible. I’ve been going here to grab a late breakfast for close to a year (long before this I went to the one on Lafayette) and the girl at the register is always rude. Doesn’t say hi back, doesn’t respond to a thank you.

My most recent time there I called for pick up long before I went to get the food. When I went in the store, the same girl at the register ignored me and didn’t look up at me as I told her I was there for a pick up order. She had no other orders but didn’t go to check if my order was ready for at least 10 minutes as she took care of orders that slowly built up around her. When her manager (who is equally unpleasant if not worse) called for pick up, they called for a name wildlyy different than the one I spelled over the phone, while holding a sandwich that was not mine and cut me off continuously as I told them that the sandwich wasn’t mine/ explained why I was confused. No apologies for the delay, no consideration for the time I had waited for the order. I may as well have stood on the line with everyone else.

I’ve given this location multiple chances because the men that prepare the orders do a wonderful job but will never be back given the lack of kindness from those at...

It always baffles me when a place doesn't treat every customer with friendliness, quick service and like they actually care about your business, because every single person that comes through those doors has the potential to be a lifelong and/or daily customer in NYC. I felt as if my business was unappreciated and as if the other customers, likely regulars, were much more important.

Even after putting in my order and standing directly in front of the cash register, the lady ringing everyone up proceeds to ring up three people that came in after me. Just slightly annoying. After waiting about five minutes I almost walked out, but decided to wait it out. I was finally rung up ($6.30 for an everything bagel with Scallion cream cheese and a Sprite) and see what I thought was my bagel being brought out (looking burnt but I only got a quick glance). I get home to eat it and it's literally burnt. Besides it being burnt, it's quite possibly the worst looking everything bagel I've maybe ever seen.

I'll leave it at that, but I'm definitely not ever coming back here. Plenty of other good bagel shops in the area (I'm thinking of you Court Street Bagels!) that actually care about my business and won't give me...