FedEx Ship Center — Local services in New York

I have never had such consistently terrible service from a place of business (and that includes rude waiters, crappy hotels, and even the Post Office!) in my life. I am so angry at the complete lack of care these people have for others and their belongings.

Last year I was supposed to have a dress delivered last minute for a wedding. I stayed home from work just to be there to make sure I didn't miss it. At some point during that day, I checked the tracking code out of curiosity - and they claimed to have made an attempt at delivery! At first I thought my buzzer must be broken, but after a few more experiences I am convinced that they lied and are just too lazy to actually do their jobs. The dress was never delivered, even after I called Customer Service and they assured me a second attempt would be made that day. Instead, they sent the dress back to the sender and I had to scramble to find something to wear to a black tie wedding in less than 24 hours. A nightmare.

Then, just last week, my boyfriend was supposed to get his new iPhone 6S in the mail (woo hoo!), but after a failed first attempt at delivery, this too was sent back to the sender. They didn't even try to deliver it a second time, even though the tracking number said they would. He had to call Verizon and cancel his order.

Then, this week, I was supposed to have a necklace delivered to me from a friend across the country. A first attempt was made while I was at work and - sensing a pattern - I went online to request to have the package held at their location for me to pick up. I figured "just keep the package where it is and I'll come get it - can't mess that up, right?" WRONG. After my tracking number revealed that the package was still "not ready for pickup" 2 days later, I finally called FedEx. Guess what - THEY HAD SENT IT BACK. They even had the gall to claim that they tried to contact me but couldn't. When I spoke to someone at FedEx Customer Service they saw that my phone number was there, so they lied about that too.

WHY EVEN BE IN THIS BUSINESS IF YOU HATE IT SO MUCH? IF YOU DON'T WANT TO DO ANYTHING?

I am infuriated and afraid that I won't ever get my necklace back. Wish me luck. And a piece of advice: Have FedEx packages delivered to your place of work, or better yet, never use FedEx...

I was in this store November 17,2018 at 11:20am when I sat behind a few customers waiting patiently. The guy treated the customers very nice. The customers were white but that shouldn’t be a big deal because we’re all the same. As soon as I reach the front of the line all I asked the employee (It was a guy and I believe he’s Spanish) “May I please have the $4 box”. He responds “I will check but That’s if we even have it” in a disrespectful tone. I kindly ignored the tone and said “it’s okay, if you don’t have it then I will buy the $6.50 box. He comes back to the front with a box and give it to me. I asked “excuse me, which box do I have”. He responds with a rude tone again “that’s the 20x20x12 box you just asked for didn’t you”?. For the second time I ignored his tone. Now it’s down to the tape. I asked him, “sir May I have Some tape?”. He responds “oh you have to buy your own”. After that I gave him back the box and said thank you for your services have a good day. Now I’m not too sure if this was a racist thing. I was the only black person there and I was the only one mistreated. I would hate to call it that. I’ve never experienced this in my life. This was unacceptable. Every fedex I’ve been to was very nice and kind. They’ve even helped me put my things in the box. I didn’t ask the guy for help. There’s a long line. FEDEX MANAGERS AND EXECUTIVES, I am not asking no one to fire him but please speak with him and retrain your employees for customers service skills. This was not...

My experience with the Brooklyn FedEx shipping center was incredibly frustrating, and that was largely due to the unprofessional behavior of the manager, Tiffany.

After my phone and wallet were stolen, I relied on FedEx to deliver my replacement phone. I called customer service five times and was explicitly told I’d be contacted via email only—the number on file was temporary and no longer active.

Instead, Tiffany, the manager, called the wrong number and never emailed me. No one told me I’d need the tracking number either, so I showed up at the shipping center and was turned away. When I asked to speak with Tiffany, she refused to come out and sent an employee instead—who told me she had yelled at him about the situation.

Whether it was a communication failure or just a lack of care, the result was the same:Tiffany failed to take responsibility, failed to communicate appropriately, and couldn’t even honor a basic request to send an email.

Tiffany’s actions—or lack thereof—worsened an already difficult situation and wasted my time and energy. If you’re relying on this center to handle time-sensitive or urgent deliveries, be prepared for disorganization and...