Foot Locker — Local services in New York

Came to this store. I love it because it was big and it looks they have everything on stock but I’ll give them one star just because when we came in the guy at the door told the other associates some code words because we got a box in our hands from another store because we didn’t need a bag but we came to exchange something and buy a paid of shoes for my boyfriend. However I ignored them but everybody kept staring at us and when I asked another associate to look if we could order the same shoes in the store he looked inside my bag trying to look to see if we took something. I was really patient until I showed him my other receipt from the other store since everybody was looking at us even though they saw us coming from outside with the box. I told him working as a retail manager myself this was unacceptable because we don’t use code words to describe people because this is racial profiling and causing people feel uncomfortable and we don’t accuse people or harass customers. Then the lady in the register that charged us she also said are you paying for the shoes on your hands? I also told her look this is the receipt from another store so at that moment I just did my exchange and I’m not buying again in that store such a beautiful store but management team should train employees and update about not doing racial profiling we didn’t feel comfortable at all and I hope nobody else goes through that experience again. I hope footlockers take in consideration this is not right and you don’t treat your customers like this. I rather go to another store and I will let corporate know about this situation so other people don’t have to go through this awful...

I am writing to formally express my deep disappointment with the unacceptable behavior my husband experienced from one of your employees, a young cashier named Rubi L.

During a recent visit to your establishment, Rubi L. displayed a shocking level of unprofessionalism by aggressively throwing the receipt in my husband’s face without any provocation. This kind of disrespectful and hostile attitude is completely unacceptable in any customer service environment.

Employees like Rubi L. must understand that their position exists because of loyal customers like us. Her salary is paid through the very business that she so carelessly disrespected. A basic level of courtesy and professionalism is the least we expect when choosing where to spend our money.

We hope that this matter is taken seriously and addressed appropriately to prevent similar incidents in the future. Respectful customer service should be a priority, and clearly, Rubi L. is in need of further training—or reconsideration...

I had a disappointing experience during my recent visit to Foot Locker, largely due to the unprofessional behavior of an employee named Rubi. From the moment I walked in, she seemed disinterested and unapproachable. When I asked for help finding a specific shoe size, she responded with a dismissive attitude and made no real effort to assist me. It felt like I was inconveniencing her just by asking a question, which is not the level of service I expect from a well-known retail store. What made the situation worse was her tone and body language she appeared impatient and even rolled her eyes at one point when I asked about different color options. I ended up leaving the store without making a purchase simply because I didn’t feel welcome or valued as a customer. I hope management takes feedback like this seriously and addresses the importance of respectful and helpful customer service. A little professionalism...