G & G Electric Supply — Local services in New York

I am a member of the trade and placed an order with Angel. Upon his request I provided my resale certificate and completed credit card form as the items were shipping out of NY state. After submitting my documents I never head back from him. I reached out a few times and was ignored and was finally connected to their accountant who told me they thought it was a scam because the items were shipping out of state. Uhm? Was anyone going to call and tell me this or verify that it wasn't? Instead they ignored me. I had to explain that I am a Designer and I have clients in NYS and beyond and was sourcing items for the Electrician who couldn't get the items where he was located. Crazy that I even had to explain this. The ladies that answer the phone need a major crash course in professional telephone etiquette. So rude, short and nasty.

Response to Business: I have an extensive background in retail so I understand and appreciate the safeguards. However it's clear that you need a better vetting and training process so that you're not filtering out legitimate business. I lost a full week on my installation just because someone assumed I was scam and ignored the communication. You can easily do an authorization with the cc company/bank and ask for references. If I weren't making purchases (successfully) with other businesses shipping from NYS to out of state then this would be a different...

You had better know exactly what you want before you enter or you stand a chance of being talked down to and treated like an idiot. I brought in a burned-out halogen bulb for a replacement. It had lasted a long time and most of the info on the collar had burnt away; I only knew what wattage I needed. Rather than being helpful the fellow behind the counter all but actually berating me for not knowing more. I went there because I thought as specialists, they would be able to help me. His tone was insulting and his...

DO NOT TRUST THIS COMPANY. I called for a SPECIFIC part. I was told they had it in stock. We had to drive far to this store for this guy just to tell me its a special order. I specifically gave him the model number, voltage, amps, etc. These guys are horrible. All they want is a sale. No matter how far you...