Best Buy — Local services in New York

I went to this Best Buy to purchase a temporary mobile device because my iPhone 13 Pro (128gb) I owned got stolen and just needed something affordable to stay connected with my family and important communications I could have received - specially during these trying times in which we hear so much of emergencies left and right which seem to alter our lives so often these days while we are meant to stay healthy and fit and active in our economy. For all of these three, devices like a mobile device which carries ALL of our lives converted into data via photos. Emails, texts, etc which makes it the more imperative that anybody maintains a way to stay "connected" to say it using a common term used these days.

Unfortunately, the spectacular sign they had at the store boasting they had won an award for their excellent customer service was something that failed my experience from the moment I walked into the store until the moment I left. And, it seems, the karma somewhat persisted until yesterday when I returned to try to get some information about the $486 purchase I made months ago.

First off, I arrived clear on the idea that I needed a device which price was UNDER the $250 price tag of the deductible for my insured iPhone, because at the time, I didn't have that money in my bank account so I needed a TEMPORARY device to stay "connected". I was informed by my carrier, that Best Buy would be my best bet, recommendation I took as this writing shows. A friend of mine had offered to help cover the Temporary phone just to help me cope with the stress of not having access to anything - including bank accounts- since we lose it all temporarily when we lose our devices which carry the SIM cards with the numbers required to receive texts to ac ess any sort of service (specially those that prefer to remain "contactless" and/or "virtual" and/or without a physical location to welcome their customers.

In the store I saw a Samsung A13 which was just under $150 if I remember correctly. We asked a team member who was in that area and I was told to sit and wait while one of the people manning the computers in the section for everything related to mobile devices, was able to see me. I waited a whole 35-40 minutes even though the store was not at capacity. Actually, there were probably 30 customers in the whole store, 3 of which were in the section I was in. When I was finally able to get my "Best Buy customer satisfaction interacrion" (aka "hospitality" in other service industry type of locations), I was presented with a Samsung A53 instead of the A13 I had asked for and had been informed they had in stock.

Just my luck I guess but I hope these key points help management understand how a person in distress is still willing to share ideas for their improvement. Don't worry!I by now I don't expect any positive action coming from that store at 23rd street --- and much less from Best Buy as a whole since, that type of treatment was also experienced at another location near Lincoln Center - a very affluent location which was my biggest surprise of how emboldened their staff were on the discriminatory dismissive behaviors towards a customer who has purchased 2 Macbook Airs, 1 LG OLED television, One Samsung A53 mobile device, and some minor necessities within the past 3 years.

My Action? I arrived at the store to show them an email which held the Best Buy and Geek Squad logos, potential cyber threats to any or ALL of Best...

This review is for the pick up dept.Their costumer service skills Is nonexistent .the line was fairly short which was cool but the spanish skinny light-skinned young guy made it a bad experience for me. Mind you unfortunately this Best Buy is close to my apartment so I had no choice To receive my birthday gift, my husband order for me to pick up since he was out of town. When I approach the employee, I told him I was here to pick up my gift. I knew his demeanor was off By the way, he welcomed me. It was the first time I ever picked up something from Best Buy so I don’t know how things works so I told him I was there for a pick up and rudely He said I need bar code an order number. I said fine. Let me step aside and find it. I texted my husband Which took five minutes for him to respond back with the order number. The Employee was helping someone else retrieve their package Within those five minutes. After he was finished helping that person, he then walked away from the counter, knowing I was waiting for him to ask me if I retrieved the order number, which I did, he never did. Keep in mind there was another employee at the computer next to him who was Multitasking helping one lady look something up for like 10 mins But she was also multitasking and asking for the next person if they needed something to pick up At the same time. She clearly seen me standing Over-the-counter on the side of her. I was standing there for over 10 minutes now I thought that was completely unprofessional. She knew I was waiting for the guy to come back and I am obviously ready. Why didn’t she ask me if I needed help? They act like people are invisible there . He finally came back after 20 minutes I told him I have my ID number he tells me I had to give him a second. I’m like excuse me, sir you took 20 minutes to come back and now you’re telling me to wait? My patients went out when a new employee came behind the counter saw that I was waiting and has a nerve to ask for the next person. Like you have to be joking, you see me in front of the counter. You should check in to see if I’m ok before asking for the next customer . That’s when I had to yell out excuse me, sir. I’ve been waiting here for over 20 minutes and being ignored. Completely unprofessional I will not be ordering things at this Best Buy. I’d rather commute longer to be...

Best Buy is facilitating Identity Theft and Grand Larceny. Ordered a Macbook Pro totaling $2611 online for store pickup, and 15 hours later when I arrived to pick it up the next morning, I was informed that someone had picked up my order with an “ID with my name on it” 30 minutes prior to my arrival. I filed a police report, and was informed by investigators that it’s a reoccurring issue throughout the city, and potentially a more widespread issue. They allege that it’s either a security breach within Best Buy, or an employee with access to order information assisting the perpetrators. Best Buy for 3 weeks refused to give me a refund or a replacement laptop, avoiding admitting fault. They said all they could do was offer a discount on a future purchase because the employee “followed the correct procedure and a legitimate ID was presented.” Which is a lie, it was not a legitimate ID, and according to NYPD and the security footage, the perp quickly flashed it, and the employee quickly glanced at it before approving. I feel like more needs to be done especially when it comes to an almost $3000 product. They should be taking more precaution and ACTUALLY getting ahold of the ID/evaluating it, especially since it is an ongoing issue that they are aware of. This has been a nightmare for me for 3 weeks, and even if I get a refund, my credit score has been lowered already by opening a line of credit through Citizens Pay, Best Buy’s checkout option.

I should also mention that managers/shift leads initially refused to give me the actual Store Manager’s email, or any contact info for corporate. They only gave me the general customer service phone number, which I had already called a bunch of times and they repeated that the store itself had to resolve it. A huge nightmare when all I wanted to do was purchase a laptop that I SHOULD receive. I don’t know how their systems allowed this, or how their employees allowed this and continued to brush it under the rug. I would not spend money here, especially for big purchases. A quick reddit search will show you other instances of...