GameStop — Local services in New York

I don't know what is about this store, but all of my worst GameStop experiences over the years have happened in this one. I've had plenty of great experiences with employees at other GameStops in the city, but this location is something else.

A few years back, I came in looking for a white DualShock 4. The employee told me they didn't have any. I asked about various other colors also on display-- red, blue, etc. They didn't have those either. I asked if they were planning on getting any of them back in stock soon. The employee said no. I asked why they have the empty boxes on display, then. He said: "Advertising." I asked what they were advertising, when these are products that they don't sell and don't plan to get back in stock. When the man didn't have any answer to that, I left and bought the controller elsewhere.

Somehow, yesterday surpassed that anecdote. I came in looking to buy a game that was shown online as $17.50, with four copies available in this GameStop. I found a copy on the shelf, but the sale sticker had been removed, so it just showed the original $70 price. I asked an employee whether the price was $17.50 or $70. Dismissively, he said $70, and that the price must have gone up since I looked online yesterday, or maybe I was looking at the used price. I took out my phone, he looked at the store computer, and we both saw that the price was definitely $17.50, right now, for a new copy. "Well, if it's cheaper online you should buy it online," he told me. I told him it wasn't an online-exclusive price and the reason I came in was to get it without paying for shipping, since the website said I could pick it up in store and that the store has four copies. The employee ignored me and kept saying I should buy it online. (At no point did he scan the game to see what price the system would ring it up for, by the way.) So I said OK, I'll buy the game right now, on my phone, and you can give me the game. He begrudgingly said I could, but that it would take several hours. I reminded him that a copy was right there, in his hand, but I gave up, bought the game right there on my phone, and came back later to pick it up.

I've never seen a business that wanted my money any less than this GameStop, and it's bizarre. I'm not going to bother coming back here unless it's to pick up something that I paid for online.

This store also had a loop of game trailers from 2021 on the TV, and a security camera feed so blurry it wouldn't have helped if anyone needed to review tapes in the store, so I don't know if anyone cares about what's going on with...

I don’t usually give a bad review, but honestly this is the worst experience we’ve had when buying something, my son bought a controller for his game and an employee “recommended “ him a controller in especial “color”, said controller was supposed to be new, unfortunately when he got home and opened it he realized it wasn’t a new controller and it was a different model, since it was late and the store was closed, he couldn’t return it the same day, the next day I accompanied him to return it because the store account is in my name, and the employee got into bad attitude, insinuating that we had changed the controller, which was not true, anyways we had a bad time, I don’t know if the owner of the store is aware of the type of his employees since from the others reviews we are not the only ones they have done that to, and I feel sorry for the store since they lost a client, because I will not buy from that place again, and I don’t think we’re the only ones, it’s good that there are more places without those type of employees who are obviously not doing very...

Terrible customer service from Tamika. Tried to upsell us before Christmas and was totally dishonest. We admitted we were new to GameStop when we came in before Christmas. Tamika told us we had to buy a game with our switch, and then didn’t finish registering our account after we paid to sign up for it. We didn’t realize this until a month later, we found some OLED’s at another location, and were about to make a $500+ purchase, but the membership Tamika signed us up for never finalized, so we were stuck. After a GameStop employee couldn’t pull up our account information, we ended up calling customer service, and they agreed we were wronged by the Flatbush store’s employee… It took an hour on the phone while in a GameStop only to find out we couldn’t register our membership. Such a waist of time. Will never shop at GameStop again after this. They didn’t do much for our time waisted, so we’ll just shoo online. Why waist time at a retail store when staff are dishonest, and you can get the same things...