Gold Mine Jewelers — Local services in New York

Totally shameful business practices. I had come in because one of their other businesses, a nail salon uptown, went out of business. I was stuck with a $35 dollar gift certificate that I bought for my wife for Valentine's Day. They said they would honor it at the jewelry store.

I went in to get two batteries replaced on my watches. The young lady asked the older lady, who I assume is managing or owning the place, how much it would be.

She first mumbled $16. When I asked her to clarify, she said it was $18. That would be $36 for two watches. This is ridiculously expensive you can get your battery replaced for $5 elsewhere, but I did it anyways because the certificate was otherwise useless.

When the watch was done she said "you owe me $5 then you're done". I said, "but you said it was $36". Then, she pulls out a calculator, pretending like she needs it to do the math, and the she just lets me go.

Will never come here again I do not recommend this...

Probably a slightly unusual review, but I had to express my appreciation to the gentleman who served my fiancée and me last week! I had just proposed in Central Park, but the ring (purchased elsewhere) was slightly too large. I found Gold Mine Jewelers after a quick google search and we headed straight over to see whether they would have a temporary fix to make the right fit better before we got home (UK-based). We explained the situation to the gentleman who served us (apologies I didn't catch your name!) and not only was he very welcoming and friendly, but offered his congratulations to us, before providing a device that ensured the ring fitted a lot better. On top of this, the gentleman provided this service "on the house" as it was our special day! This gesture was so thoughtful and much appreciated, and you are now a part of our special day together when we tell family and friends our story....

The owners were absolutely amazing. I went to 12 other jewelers looking for a cross for my goddaughter's baptism. Not only did they have exactly what I needed, they had many options. The owner was so kind, understanding, friendly, and helpful. Not only did they have the cross, but they had an 18 inch chain, but I needed at 14 inch. He didn't just alter it, he created an additional loop so it was adjustable and my goddaughter could grow with it. Absolutely amazing! I don't think I've had a better experience, esp after going to so many others. Thank you for...