Peaceful Body Spa — Local services in New York

Had an appointment from 7:30-8:30pm (the close at 9pm) and I left a 50% tip! I left and returned within 2 mins because my bag was in the restroom and they wouldn’t let me in the building, at 8:32 I called and called and eventually they blocked me. Eventually I got in the building to physically knock on the door, my friend called and it went through to the extent that I could hear the phone ringing and announcing my friends full name! I’m currently waiting for the police so I can file a report-disgraceful! Also filing a report with the better business bureau. WOULD NOT RECOMMEND!

Update: because my number was blocked from calling I called the police. When the police arrived they noted that the phone lines rang for them but I was blocked and did all they could to contact the property manager to resolve this issue. The owner Steven saw my review online and reached out to me that he could return to the premises and included his number, the officers spoke with him. Twenty mins later, he arrived and upon inserting his keys into the spa doors, noted that “the door was actually unlocked the whole time”. I found my things behind the bathroom door, on the floor-not where I left that at all as I am a germaphobe, it was on the counter. Outside the police and I discussed how the door wasn’t unlocked at all, as we had our turn knocking and it didn’t budge. Very weird situation, would still not recommend and I’m very appreciative for the...

My fiance had a 60 minute massage by a female masseuse in a private room. After it ended, the masseuse closed the curtain but the curtain has a half inch gap at both ends. She was topless getting ready to get dressed and leave, when she saw an older Asian male employee staring at her through the gap of the closed curtain for about 3 seconds. Afterwards she told her female masseuse what happened, and was gaslit that the male employee was walking by, and then she changed her story that the employee was looking for hot stones which doesn't make sense because why would an employee look for hot stones via the crack of closed curtains when there is clearly a customer inside? When my fiance reported this to the front desk, she was told "I don't know" if that was an employee even though there are less than 10 workers present, and that it was probably another customer, and completely disregarded her. This was an invasion of privacy, and even worse unprofessionalism and lack of...

This place was my favorite massage salon in the world for the past 3 years. The front desk receptionist has changed from a kind older man to an incompetent younger man who doesn’t understand an ounce of the term customer service. I went in for a massage today and he was huffing and puffing from the beginning, and after I tipped the standard amount I have for the past several years, he yelled at me that I need to tip 5-10% more than the standard amount. He then rolled his eyes at me multiple times when I explained that I tipped according to service received and well above the average amount. The masseuse was kind and appreciative. I’ve referred so many people here over the years and have even come to do “couples massages” with my best friends. I had a favorite masseuse for over a year (who recently left, I wonder why). I’m sad to say that due to this change in front desk treatment of customers, I will be finding another massage salon and do not plan to return to...