GRDN — Local services in New York

This very cute store and nicely curated collection drew us in during a bike ride, but the staff is very rude. I wanted to ask the woman behind the counter a question but she was busy with another customer, so I waited patiently in line. She was taking her time and being very helpful and kind with the customer, so when the customer left and she ignored me I was really surprised. I was standing in front of her but had to get her attention and asked if she had any large planters, so she reluctantly pointed in the direction and had absolutely no interest in helping me. There was nobody else in the store at that moment. It felt like a Julia-Roberts-in-Pretty-Woman kind of moment, maybe because we were wearing casual biking clothes it didn’t look like we could afford anything in that store.

FYI, we were there last summer...

The owner of the store is extremely standoffish and sadly I will not be returning. It was my second time here and wanted to give it a second chance since they carry a brand of pots that are hard to find in NYC. Maybe this time the owner will be more friendly and helpful but again, I was extremely disappointed in her lack of customer service (like other reviewers have said). I asked for measurements on a pot and she did not say a word to me, instead handed me a measuring tape like she couldn’t care less to help. I’ve NEVER received such poor and unfriendly service anywhere. The first time I visited she was not bothered to help me just like this time. Not worth...

They carry seedling supplies (soil-less medium, trays, etc.) and seeds at prices competitive with anyone else, regardless of what else they sell. I wanted organic and heirloom seeds, and they carry Hudson Valley Seed Library and Seed Savers Exchange seeds. The employees do not come out to greet you or ask you if you need help, but if you ask THEM questions, they are very lively and responsive. I think other reviewers might have confused a hands-off approach with being rude. Also, once it's warmer out, they have plenty of starts in the back garden. I read a review (written in October) wondering why there weren't seedlings in October... All things in...