Iris Lingerie — Local services in New York

Seconding all the reviews noting how cruel the owner of this store is. The other employees were absolutely lovely and I think they even try to be extra nice to make up for their boss. I ended up buying a bra that fits, but the straps are so large it's only going to work with collared shirts and sweaters when it's now spring time and I'll mostly be in dresses, so...great. I bought it because Iris makes you throw out the bra you came in with if you do the fitting. And if you do the fitting, you HAVE to buy something. I saw someone else comment that her rudeness is like Gordon Ramsey or Simon Cowell and that's EXACTLY what I thought after I stumbled out of there. At one point when she was snarling and insulting me I just gave an awkward laugh because I tend to do that when someone is just being abominably rude and I know I'll never see them again so I refuse to sink to their level and she snarled "oh you're laughing?". It's been a while since I've encountered someone and walked away thinking I'd just met a monster. I also saw someone comment that she treats her white customers better and that's such a shame for an older Black woman to behave like that to fellow Black women coming to her store. It really was like she was auditioning to be the cruel judge on a reality television show, but I didn't sign up to be humiliated over buying a piece of underwear. I imagine that policy of having to buy a bra if you do a fitting is because so many people stormed out of the store after dealing with her. Also the bra fits well, but there was no fitting in the sense of measuring tape. She doesn't measure you, she just guesses. And I could have done the same guess work at Macy's. Which I will be doing tomorrow because I still need a bra that works with spring and summer clothes. Such a disappointing experience.

ETA that minutes after I left this review I get a call from an unknown number and I told myself there was no way....I look the number up on google and sure enough, it was Iris Lingerie. Imagine thinking to carry on harassing a customer in their own home. I blocked the number and immediately reported her to the BBB, as I would urge everyone who had a similar experience to do so. I 'm a very quiet, cheerful person and maintained my dignity during this abusive exchange which I guess made her think I was the perfect victim but she mistook my personality. I have no patience for abusers and bullies. I was going to leave it at the 1 star review and move on but the audacity to call my cell? I will report...

There are some nicer salespeople here, but Iris is incredibly rude and judgmental. This is the first 1 star review I’ve ever left, because I like to support small businesses, but this experience was so unbelievable I wanted to warn people. I think some people don’t mind Iris’ behavior, maybe in the same way people like Gordon Ramsey and Simon Cowell, hence the 5 star reviews, and she does seem to know what she’s doing re: bra fitting. But the customer service is beyond bad, it’s emotionally manipulative. I would highly recommend going somewhere else for a bra fitting, especially if you’re at all sensitive. First of all, they’re really intense about the fact that the ‘complimentary’ bra fitting means you HAVE to buy a bra afterwards. She said this multiple times, which made me feel pressured and trapped, even though I initially came with the goal of buying 2 new bras, I still wanted a choice in the end. I had a really old bra that was kind of nasty and ripped up - hence why I was going to get a new bra - but iris was really rude about it and made me throw it away. I thought she was kidding at first but she said very sternly ‘I cannot consider selling you a serious bra if you do not throw that away right now,’ and the other salespeople confirmed that she was serious. I felt so trapped especially because she said I HAD to buy a bra once I did the bra fitting, and she wouldn’t sell me a bra if I didn’t throw the bra away. I wish I had just kept my old nasty bra and walked out right then, but I was so humiliated and shocked and stunned by iris’ behavior that I kind of just went along with it and threw the bra out. Then they were really rushed and impatient about giving me new bras to try, and iris was so judgmental and insistent that I didn’t really feel like I could actually try on multiple bras and be honest about how I felt about them. As I mentioned, I came here wanting to buy 2 bras, but in the end I just bought 1, that I don’t even like that much, just because I was stressed and confused and humiliated and wanted to get out of there. I had a much better experience at the Rack Shack...

I had THE worst experience here. When I went for the fitting I thought Iris was great and she was telling me she designed my favorite Le Mystere bra that I was wearing. I was fitted and bought about $300 worth of bras all of which had to be altered (which is always the case for me so I expected that). When I went back to pick them up I was told that one was not done but would be ready in a week or 2. Of the bras I picked up, one of them, which was very expensive, didn’t feel completely comfortable after I wore it so I went back and I told Iris it wasn’t comfortable and was digging into me a little and she told me that I had clearly gained weight and fat shamed me and told me it was my fault it wasn’t comfortable. I had in fact lost weight but that shouldn’t even matter, it had only been maybe a week, so that was super upsetting and horrible to tell someone. Then I was told I still needed to wait for the last bra to be altered; it was about $80, and when I finally got the call that it was ready my mom was in the hospital undergoing cancer treatment and I had to stay with her in New Jersey for a few weeks so I asked them to hold the bra for me which I was told was fine. When I got back to Brooklyn, she told me that she had gotten rid of it or given it away or something because it took me a few weeks to get there which, again, I was told on the phone would be fine, and therefore I lost that $80 and had a horrible experience all while I was so stressed cos my mom was going thru cancer treatment and they couldn’t hold a bra for me. Who does that? I was also told I couldn’t get my money back. $80 lost and all the frustration? Never going back there. All the bras I did get never fit that comfortably either. I had such high hopes too, I love supporting women and especially local mom and pop shops but I will never go back there, unless it’s to pick up the $80 I...