HomeGoods — Local services in New York

My fiance and I shopped there two weeks ago. She's 9 months pregnant and got pickpocketed - her iphone was stolen. We started looking around the store to find her phone and within a minute found another lady with a kid and stroller who also just got pickpocketed. The staff looked at the cameras and saw a lady leaving with other items at the same time - she seemed like the culprit. The manager said if we want to see the footage, we'd need a police report so we called the cops. The cops came and said they needed the footage in order to find the police report but the store wouldn't give unless we had the police report. We were caught in a Catch 22. I came back to Homegoods a few days later to purchase an item we liked and couldn't find it, nor was staff readily available to help. As I left, I saw another young lady complaining to a manager that her phone was stolen. They're either looking the other way, or someone is in on it, or they need better security (maybe some combination of these). Suffice to say, it was definitely not a good experience and the staff were not...

I went into Home Goods a few weeks ago for the first time! Loved wandering around and looking at everything! Found HUGE candles for $10 (obviously got a few) and then came upon a beautiful green armchair, also purchased!

But this review is truly for worker Jeffrey (w the creepy but hilarious clown mask). When I first saw him he was cheerful, politely asking people without masks to cover their faces (SO appreciated), and helping a family choose/take down/and professionally wrap up a large rug. He allowed me to interrupt his flow to request his assistance w me and the green armchair. Within minutes, he met me on the main floor w the armchair ready to go! He continued to go above and beyond when he came out to the street w me and made sure my item fit into a car (we had a few attempts) and could safely get back to my apt.

Needless to say, this guy needs a salute! He was so hard working, polite, FAST, and so enjoyable to be around and helped by! Thank...

Horrible store! Store looks like junk, trashy, messy and unrecovered. Half the items have no price, others are dirty and damaged and they refuse to discount damaged goods. I've seen cleaner, more organized merchandise at flea markets. Morale is clearly terrible, customer service is cold and unfriendly and if you ask for assistance they act like you are interrupting their day and just point, often without even speaking. I'm a seasoned retail manager and have always loved shopping at Home Goods, but this sore is BROKEN! Stop scrimp in on payroll and staff sufficiently to have full time recovery in all departments. Get stockers trained to look up prices and ensure everything is priced. Get rid of damaged goods and treat employees with value and respect so they will be happy to work there. Some re-traini in customer service and Standards of Excellence would be a good idea. This is the worst Home Goods store I have ever seen. You...