Hudson Laundry Co. — Local services in New York

Wish I could give 0 stars! They have had my purse for over a month that they haven’t even started cleaning and keep making up crazy excuses about why! Lying to my face. At this point i just want my property back. Seems like they stole my purse! Fingers crossed i get it back.

Update: I did receive the bag back finally, but it seems like they just bleached the entire purse and also shaved off half of the logo that was originally engraved in the leather. The bag is now a completely different color and essentially ruined and the stain is still there. Unfortunately i wish I just kept the stain. I would have appreciated them just letting me know they weren’t capable of my request rather than running my bag :( I would appreciate if they would reimburse me the value of my bag that they destroyed.

Responding to the business’s response:

No, I asked for my bag back untouched after you kept me waiting for weeks and you agreed and then gave it to me destroyed after I came almost everyday asking for it for weeks. You also ignored several emails from me asking for compensation for this damaged property despite saying in person you would read my first email. Please refund me for the purse you ruined or I will have to go...

I dropped off three high-end silk dresses on September 10th with a promised ready date of September 15th. Despite multiple calls, visits, and emails, every pickup date was missed. On September 20th, I was promised they’d be ready by 9 AM on Monday, September 22nd, but they were only ready at 7 PM (confirmed by message).

When I finally received my dresses, I was offered a 15% discount for the inconvenience, which I accepted. However, upon checking my bank account, I saw I had been charged the full amount, without the discount.

The repeated delays, lack of accountability, refusal to provide written confirmation, failure to respond to messages, and incorrect billing made this experience unnecessarily stressful and showed a serious lack of professionalism.

If you value reliable service, honest communication, and fair treatment, I strongly recommend...

They deserve 0 stars. Brought in expensive trousers, never saw them again. Called, stopped by, and they kept coming up with different excuses. On one visit they literally laughed it off - pulled out a notebook of lost items from other customers like some kind of tragic guestbook. Then came the finale: they told me my shirt had been ‘found and returned’ — funny, because it definitely wasn’t returned to me.

So if you’d like your stuff to star in a mystery novel, or if you enjoy being gaslit by people holding a handwritten catalog of their own failures, this laundromat is perfect! For everyone else: steer clear unless you prefer your...