Inwood Hair Studio - By KAM Hair Ritual Katy, TX — Local services in New York

Grace botched my hair cut & color. I asked for a shoulder-length cut with soft waves at the bottom.

She first cut the length too short (she agreed & apologized when I said something) and then ... I don't know what she did. During the blow out, I told her it was looking soccer mom-ish and she said I'd asked for layers and that the blowout was creating that look.

I left as quickly as possible (paying the balance for a total of $198.00! And a generous tip for her and her asst, mainly because I was in a daze and upset and didn't know what to do and just needed to get out of the salon) and wet my hair as soon as I got home (while crying) to re-style. That's when I got a better look at the color, which was a mousy brown with highlights, very bland and unflattering, a color no one would ever ask for or purposely want. I called my old salon (I tried Inwood Hair Salon bc I was hoping to have a new place in the hood) and flew down there in a cab for color & cut correction.

After it was re-colored, my stylist there had to straighten my hair with a flatiron just to get a proper look at what had been done. Needless to say, we were appalled. There were "chunks" of hair missing on the sides and the back looked like it had been cut with an ax with three or four uneven, chopped layers.

When I emailed Grace all of the above, she wrote me a lengthy letter back saying I'd asked for layers and said I was up for something new with both the cut and color. She said she'd spent nearly 3 hours (it was 2) of her busy time on my hair and therefore would not give me a refund.

We have different takes on what was said, but the facts are clear: The color and cut did not look like what I asked for. Beyond that, the color and cut were bad. The cut especially was completely botched.

I did not want my hair shorter than my shoulders -- she cut it shorter and then it had to be cut even shorter when fixed.

It's a nice looking salon. There was coffee & almonds. Grace was very nice, as were her assistants. They give you lots of scalp and neck massages.

But the actual work done is truly all...

UPDATE (10/20/19): Grace cuts too short. I had noticed the last 2 haircuts that Grace tends to cut a little shorter than I would ask, but never so short that it wouldn’t grow out okay. Until this last cut. I had asked for maybe an inch off, that I wanted to keep the length, and didn’t want it too short. Grace easily cut off 2 inches. She also styled my hair for a center part, when I style on the left. Since she cuts so fast, I barely had a chance to notice until it was too late. Now, about 2 weeks after, I am noticing chunks of hair at the back of my head that are at the wrong length than the rest of the cut. I called her the day after my bad cut, and left a voicemail, telling Grace that it was far too short. I left her my phone number, so she could call me if she had any questions or wanted to connect. I didn’t hear a thing. Normally I would give the stylist another chance for the stylist to make things right. Grace is a very nice lady and cares a lot about her studio. But the lack of response from her, and the repeated issue of her cutting shorter than I ask, is enough to make me not want to go back. As an actor, I can’t afford a bad haircut. I can’t go out for auditions now until I get this fixed.

ORIGINAL: As a curly haired girl, most stylists are terrified of cutting and layering my hair. Grace cut my hair with such ease and confidence, I was almost concerned about how it would turn out! No one had been that confident (or fast) at cutting my hair before. But I had nothing to worry about. My cut turned out fantastic! She listened to what I wanted, studied the photos I brought in, and delivered a great cut for a great price. The cherry on top was how much she took care of me from the moment I walked in the door! Coffee and neck massage within 10 minutes of arriving? #yesplease And she has taken such care to create a relaxing and clean environment. I will be coming here again for sure. Thank...

Unfortunately, was just kicked out of my appointment before it even began because I apparently have bad energy. This is a first for me for both. This is only my second time having my hair colored so I wasn't prepared totally with how to express my needs and that apparently annoyed Grace. Aren't I the client? Shouldn't I be asked the appropriate questions to help with my experience?? I was so thrown by her reaction. She even suggested I go back to the place that did my color the first time!! I maybe said 7 words total and with those 7 words Grace determined: I had an attitude, I didn't express my needs appropriately and that I'm the kind of person that cannot be pleased. I apologized for any offense. She said "I don't want to work with you, I'm sorry" and gave me my coat. I am beside myself.

As a single working mother of two young kids, I can seem busy or distracted - especially in the middle of the work day. But I am NEVER rude, disrespectful or inappropriate and I wasn't today. I was treated like trash without reason and I'm so confused and frankly offended.

I was hoping to find a hair salon close to home and was very excited about Inwood Hair Studio after reading lots of amazing reviews. Disappointed on many levels, to...