Katy Vibes — Restaurant in Katy

The food is amazing. The vibes and staff are always very nice and welcoming. One of my favorite spots to eat. Everything was going good at first, (my wife performs for the drag show there and normally orders food when it’s almost over so that’ll it’ll still be hot when we leave) after I finished eating my server asked if I wanted to close out and I told him no because I’m going to wait to see what my wife wants to order and add it on there then I’ll close out (he made a face) okay cool. 10 mins later he comes back and asks the same thing, I told him once again not yet because I’m waiting on my wife to finish the show so we can order (he made a face again and then walked away)!! Okay so I’m guessing because she’s one of the drag queens performing and he’s Homophobic.

Let’s note this: I Always have a good time watching the drag show, never a problem and I really enjoy the food. So I see the server at the bar and I tell him I’ll just close out now so he’s acting like he doesn’t really wanna deal with me or irritated at this point. He got upset because I asked him about the bill (which it stated 1/2 off martini's from 3pm-12am) | ordered two cucumber martini's ($5 because of the special) and an order of boneless wings ($10) my total was $32. So l asked how come it was that much being that it should've been between 20-$30 unless they added gratuity which is fine. He got an attitude with me and said that's it's because it was lady's night (which the special doesn't say that) so that's WRONG lol. I asked him to go get the manager and he started saying the "N" word repeatedly. I asked him not to call me that and he kept saying he's not from here he's from Florida, not sure what that has to do with your job or the situation at hand. The manager came over and he was really nice and offered to cover my meal and apologized. S/O to him he was really apologetic and I appreciate it. I decline because I had already paid and didn't have a problem paying. I didn't want a free meal just the server to be reprimanded because that was very unprofessional and racist. He still was serving customers and should've been sent home or fired because that's in acceptable. The bartender witness him yelling and being aggressive saying he we can go outside to fight as well as two customers that were sitting right at the bar also heard him keep calling me a "N" word repeatedly. Even when the manager came over he was still being aggressive talking crap and he had to tell him to walk away. But the manager was very nice and helpful, I just think that he shouldn't have been allowed to continue working or fired. I've never had that problem or any problems coming here for the shows or karaoke. It's the guy on the picture below. I will be following up on this.

Update* No resolution, no apology from the server, he’s still working there. They asked me to take the post down the same night it happened and ensured me it would be handled. He wasn’t suspended or anything, so clearly they didn’t really care about what he said/ how he behaved. I was still there long after the show and they still didn’t have him come apologize at all then made an excuse that he was already gone, when I was in the back outside the office with the door open looking at him clocking out lol. And the manager excuse for him overcharging me was (he’s new) and he thought it was ladies night special lol okay but what does that have to do with his unprofessional behavior. Which shows me they don’t respect LGBTQ and are racist. Sweeping it under the rug and allowing a worker to behave like that is crazy but if it was someone else, I’m sure this would’ve been handled immediately. Which really sucks because I really enjoyed their food and atmosphere but that was unacceptable. This time I won’t be removing it and will be informing my friends that go there weekly on...

Hello, I am the opening performer that led the charge on The Blank Canvas Show tonight (12/8) and I must start off by saying that I am incredibly disappointed with the management at this establishment.

We came to this venue in need of a saving grace due to the diminishing lease of our previously booked venue although I am thankful for them taking us in on such short notice however, it wasn't worth the pain and frustration they brought upon us today.

I went up to this venue 3-5 times to iron out the details of this event and had thought that we were good to go until Adam's communication began to dwindle and I became a bit worrisome. I texted him our concerns and he had reiterated that we were all good to go.

However, I reached out to them regarding the promotion on their end and I was led on. They didnt promote our event at all until the day of the performance.

Anyways, when Adam and his higher up had informed us that we have to cut the show short and cut my co-star's set to only 1 song (mid performance) I was devasted.

I spent so much time and money (Flying my costar down here, airbnbs, merch and poster) arranging and getting my costars the spot light I feel their music deserves and to be cut off like this was insane.

I understand that a lot of bands approach you like we did and you may have had some rough instances in the past but I treated you professionalism and gave you my upmost respect to show that we meant business and you lowjack us like we aren't worth anything.

Talkless of the several lies we were told like you not knowing the show ended at 10. They were sent the poster several times which included the date/time we agreed on the day we started talking.

Then you also tell us that it has to get cut short due to people leaving the venue? The people that left were the people that attended the event before The Blank Canvas Show?? We still had a crowd.

So which one is it??

Lastly, Adam wouldn't let our sound professional use the venue's equipment for the show and started playing around with my microphone during the show. Cutting me off, lowering my gain unexpectedly etc. Forcing me to switch mics mid song.

This show was meant to be the start to something..

You can keep responding to reviews with AI and lowjacking artists like you did the other performers on the event before us but for all the lies, manipulation, and poor communication...You are only my learning curve. Thanks. Do better.

Edit: (Response to the companies reply) They never told us that they close at 9 on sunday. They never reassured us of that. When I went up to Adam to inform them about the show, I told him and Moe that it would be 3 hours long multiple times. Whilst knowing that, he agreed to all our stipulations and scheduled us for 7pm as if everything was okay to go on, disregarding their closing time. There was no miscommunication, at least on our end. They just changed their minds mid show.

They knew the show would be 7pm-10pm. I sent them the poster with the date and time on it. They even posted it on their socials after countless reminders

And our previous venue didn't "cancel" our show. As I said, the lease of the original establishment we were going to play at had...

The current state of customer service turned a night out into an unenjoyable time. We went for a low-key bachelorette party--seriously the only ways you could tell were the silly tiara and sash combo, some cupcakes, and a couple table decorations. We were determined not to be THAT bachelorette party since most of us had worked as servers before. Let me be clear about this: We did make reservations.

Cover charge was cash only and mandatory to enter if and only if you entered through the main entrance. Silly us for thinking it would be mandatory for everyone.

Service was slow and it was difficult to find our waitress to order food or drinks. The food was appropriate for the price when we did get it, but it was so difficult to order that we practically had to beg for enough menus for the table. There were around 10 of us, and they only brought us 2 menus at first. Then, instead of bringing more they started taking orders from the end of the table that was given menus, which did not include the bride to be, BTW. As DD I got 2 glasses of water in the course of about 3 hours. My glass was bone dry for about 2.5 hours, despite asking for a refill at least 3 times. The others experienced the same lack of service and gave up on our waitress, instead going to the bar to order drinks.

The sound was louder than any club or bar I've ever been to. My friends and I literally had to yell into one another's ears to be able to say anything, and even then it was hard to hear. It was stuffy and hot inside the building, and if you wanted to get air or have a conversation on the patio, there was a fire pit that was turned off and no heaters (it was around 40° outside).

To make matters so much worse, when my party left, we were followed into the parking lot and accused of skipping our bill, which we had not. Seriously, a waiter from another section followed 2 of our party members through the restaurant, demanding they pay for something no one at our table had ordered. When they refused, he followed them into the parking lot where the rest of us were waiting for them and demanded someone pay for some quesadilla someone at the birthday party ordered. We told him we weren't at one of the tables with a birthday party, and he told us that it was our company and we were responsible for it. We told him we weren't there with a company party, either. He got mad, complained more about the walked-on bill, and went back inside. I sympathize with the server being stuck with an unpaid bill, but trying to force another table to pay is not the best way to keep customers.

Unless one of my friends really wants to go to Katy Vibes again, after this experience, I can't...