Joyful Nail — Local services in New York

I usually don't like to post disappointing reviews - I just felt that the service response was almost condescending. I got a Manicure here for the first time and not even 24hrs later - the polish started chipping off. So I went back to get a colour-change which I got a whole 50c discount (thank you), included with a lecture "that's what happens when you don't get Gel and choose only regular colour". Mind you, l chose an OPI colour, which usually lasts at least 2 weeks at other Salons. From the look of things, some bottles of polish looked like they added thinners to stretch the product or prevent it from clumping. Everyone knows that when getting a manicure, you have to pay first. I work in the service industry, and always give a minimum of 20% even if it's bad service because that particular person could have been having a bad day. So, my colour-change for an initial poor quality job was then rushed. I'm not sure if my photos are clear enough to see slight bubbling on some nails, polish dripping past the cuticle on another, then also polish not even covering all of the nail... I didn't bother speaking up about it at the time because I knew there was no point, when the person just doesn't care to take pride...

Horrible Experience. Decided to go and treat myself and left with more stress than I came in with. I had to guide the lady every step of the way. Seemed like she’s never done a gel manicure before, none less a french nail. She barely took care of my cuticles. And the lines were all wobbly. I can do better than this at home. She massaged my hand with alcohol instead of lotion.. lol. Worst nail experience that I have ever had. I went back to ask them to redo it because it was totally unacceptable. They asked me to wait an hour because “there was no one available”. If it were me I’d attend to the person who they messed up on first. The second time around It was a bit better but honestly not up to par. The face of my nails are not even and the top coat is on some places of the nail on not on others. Its honestly so bad I would never recommend this place to my worst enemy. Doing a business like this is basically a scam stealing people of their money. The worst $50 I’ve spent in my life. Gel came right off a day after. Ridiculous. These people are not worthy of...

Horrible experience. Will not come back again. Called to book an appointment for 2 friends to do manicure together. Booking was confirmed but when we showed up, they clearly have taken in walk-in customers and made us wait 20min. Another customer walked in for an appointment 1/2 hour later than us and then got the next technician that got freed up while one of us had to still wait. There's simply no point of booking at this place. Then they told us the wrong pricing. When I clarified it at the time of paying, the technician denied telling us the wrong info. I never okayed the extra charge. The technician just walked away. Extremely rude and what a shady business. Do not recommend. Also, the technician did not massage our hands. What a scam!! Would give a zero star if the system...