JZ Nails — Local services in New York

Paid $140 for a very subpar gel mani and spa pedi. Not worth it.

I went to JZ nails via recommendation from a friend because her gel nails looked impeccable and lasted almost 3 weeks.

I booked an appointment for a basic pedi (quoted at $35 online) and gel mani.

Upon starting my pedicure, my stylist tried to upsell me (very typical), and kept telling me that “I need a callus remover.” She pointed to the sign for the spa pedicure for $55 and even though it was $20 more expensive, I was like: sure. I’ll treat myself. It’s been a long week.

Pedicure was fine until the end when I noticed the polish on my big toes looked clumpy - when I politely pointed this out, she rushed over and told me she’d put a top coat (but she already had done that?)

She then did my gel mani, and put 3 coats of polish, and 2 coats of top coat (I understood the 3 coats of polish as it was a pastel, but never had a stylist put 2 coats of top coat. still, I was tired and frustrated because the experience was less than relaxing so I just went with it.

All of this so far is kind of an average experience in New York, so although I was a bit disappointed, I shrugged it off as a learning experience.

Then she wrote the bill to pay. $116. I looked at her with genuine confusion as I tried to do the math. $42 gel mani + $55 spa pedi = $97 plus tax = $106. I asked her where the additional $10 came from, and she told me that was the pedicure I chose. I then expressed that I was genuinely confused and was under the impression we did the spa pedicure, to which she started arguing with me that it was my fault i misunderstood her.

This really just broke my patience. I told her that get there was clearly some confusion, but I was trying to be polite, and frankly, didn’t appreciate her arguing with me. The manager stepped in, apologized to me, and offered to refund me the $10 for the miscommunication. I declined because I wanted to pay for what I owed.

It was just so unpleasant that I left feeling frustrated instead of rejuvenated.

Less than 48 hours later, my gel mani has already chipped.

So, probably won’t return. Recommend Reedchy (way more relaxing and luxurious experience for a slightly lower...

I don’t think I have ever written a bad review about a store in my life. I know how important the reputation of a small business is. However, I believe my experience was so horrible that I deserve a full refund, and since this was not offered to me at the store, I want to warn others. I’ve gotten my nails done many times and never had an experience like this, and one of the most expensive!

I got a powder manicure and regular pedicure. The person who did my nails was Emily. The water was tap cold when I put my feet in. She put water on my legs but did not give me moisturizer (I had to ask for it and put it on myself) and she was incredibly rough with my nails and it hurt.

She gave me a COMPLETELY wrong color than what I asked for., which I realized by the second mail. When I told her so, she told me I was wrong several times. I asked for a light purple and she gave me a coral pink. After several back and forth between us, she finally offered to re-do it, but I felt so uncomfortable I just told her Never mind. And they were busy and i know she works for tips, I didnt want to make a scene. The overall paint job of my nails is also horrible. There is nail powder (I got dip) everywhere, I’ve attached photos.

I...

I went to get my dip powder manicure removed so I could just have bare nails. They used an efile to remove the dip and overbuffed my nails so much, that they’re now paper thin. Now, my nail beds hurt because my nails are too thin to provide any protection. It’s painful when my fingers are exposed to cold air or hot water, and even when I put pressure on my fingers by typing on a keyboard. I called them and asked them for advice, and they got defensive and hostile, claiming that I must have “touched alcohol or something,” to make my nail beds hurt, and complaining about me to each other in Mandarin Chinese (spoiler alert: I understand Mandarin Chinese). I had to buy clear nail polish and put 10 layers on each nail to try to create some sort of barrier that would protect my overexposed nailbeds. They hurt less now, but before I did that, it literally felt like I had burned all 10 of my fingers....