Every interaction with them has been outstanding! They are really friendly on the phone, their messengers arrive on time, they don't bat an eye when I ask them to move large or random things around the city (I am an event producer so this is par for the course), setting up an online account was super easy and the owner talked me through it on the phone, they got me a COI when needed within an hour, their rates are fair. Just SUCH a pleasure all around. I used to use another messenger company, and they were "ok." Then I tried this company once based on a referral and I will never go back. I highly recommend them! Every touch point with them is fantastic. You should switch...
Read moreBest messenger service in NYC Hands down. I’ve been working in the photo industry for 15 years, and have used most services. Lightspeed is the only one I trust with anything important. They’ve been running for decades and it shows.
Had to add to this review:
Today I placed an order to pick up from B&H right before they closed for Shabbat. I screwed up the order and didn’t give them both order numbers for pickup. THEY went out of their way, sending someone over from the office directly to the store seconds before they closed. I screwed up and lightspeed fixed it! Seriously guys, that was above and beyond. Thank you for...
Read moreI was told I needed to use their services in order to bring my equipment to an event space. Over the phone they gave me an approx. rate. Then when they charged my card this has a 50% increased. The day of the shipping they didn't call me or let me know they were in the location. Instead, I had to call them several times to ask where they were and this process took 30-45 min to find the driver. The driver had a standard ban. No signage and nothing that will make a reference of this company. After this, the total came out $120 more than what they originally quoted me. Very shady company. I would never...
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