Little Moony — Local services in New York

We patronize local small businesses. But we cannot support a business that only cares about making money and not their customers. Probably the most unfriendly toy store in NYC. Within 2 minutes of walking in, the sales rep stated “please don’t touch the toys unless you’re going to purchase it.” Why have it on display if we’re not supposed to touch it? The sad thing is, we were planning to purchase a few of those overpriced items to support the shop. Plenty of other toy stores in the city with better service. Very unfriendly.

As per your response, a typical long winded excuse for the experience myself and others have similarly encountered. Instead of blaming my wife, and my 3 year old son, why not take some ownership and accountability for the unfriendly service provided? If you’re not up to working X hours, paying the landlord, paying utilities, then why run a small business? You’re obviously very articulate so a 9-5 would suit you perfectly without all the burdens you’ve described. Why run a toy store if kids can’t play with the toys? Why would I ever want to come back and review the tapes? This is a snarky response and not customer service as I’m sure you’re more than aware of. Maybe get out of the retail business if you’re so worried about kids touching your toys in a toy store? Unlike you, we would happily take full accountability and purchase any items if they did get damaged. I think you should review the tapes again and have a large “DO NOT TOUCH OR PLAY UNLESS YOU'RE GOING TO PURCHASE” sign to avoid any confusion or misrepresentation with other customers. Thanks for the...

To echo the review of another customer, I experienced the worst customer service in this store. Though it does carry lovely goods, the owners seemed hostile and were hovering over us as we shopped. Other parents in the store did not seem to be subjected to this behavior - the owner was happy to explain the back story of the brand’s design to another mum. Nothing but a cold stare at me and my daughter, despite my attempt to smile at her. It certainly felt as if we were being singled out and treated with more suspicion because we didn’t fit the aesthetic. I’m a single mum visiting NY, and while I am sometimes flustered, I am not inattentive or lax with my child. I had my hands full holding my stroller in the tight space, and my friend helped us put toys back that we weren’t planning on buying. She is 3 years old, in a store meant for children- she was excited, but not rowdy. She gently touched four toys at most, all of which we carefully placed back as I emphasized that we needed to leave the displays as we found them. The silent disapproval from the owner was overwhelming. Would not return or recommend, as it is clear that the owners can only be bothered to engage courteously with those they perceive to be a certain class/demographic. The space does not seem to be meant for actual...

Honestly I love the products. I’ve been here 3 times. One for a very expensive romper for my daughter before she was born and that time was pleasant enough. But as a mom now…I don’t know. The last two times I’ve went in I’ve felt the owner was cold, clingy and very strange. I had to leave my stroller outside because it’s a very tiny store and so I had to hold my daughter who is in the phase of wanting to run around everywhere. My girl was looking at things and I could feel the discomfort of the owner who annoyingly went to rearrange everything as my daughter touched it. I also felt watched and idk if it’s bc I’m black but that’s honestly how it felt. For the prices I’d just expect a warmer experience, not like I’m a nuisance when I’m spending a lot of money there. Won’t be going back sadly. They didn’t even acknowledge me leaving (bad customer service as someone whose worked a lot of retail) and when my daughter was having a meltdown I felt like they could’ve helped me check out faster so I could get out of there. Just not a positive experience...