ringram New York — Local services in New York

I surprised my fiance for an early valentines date here to make rings. I thought it’d be a fun activity and we’d have a lot of fun learning how to make rings. Unfortunately, it was not the case.

The team let us know they were training someone during our session. This was totally fine. In fact, I felt like the only real hospitality and positive treatment of the experience came from the trainee helping me with some parts of the process. She let me know what I was doing wrong and gave me some tips and I appreciated that. I wish I could say the same about the actual staff member that was in charge of our session.

At the start of the session, we were rushed by the staff member in charge to pick out our design and ring material. The pricing wasn’t transparent at all. They gave us the pricing of the lowest priced material (silver) and when we asked about gold or other materials pricing, we felt pressured to make a decision in the moment without getting a chance to decide if it was worth it to us. We hurriedly picked silver for myself and gold for my fiance.

As the session went on, I couldn’t help but feel like she was pushing us to make choices and move faster. My session was for 1.5 hours but we finished in an hour? What’s the rush? To be honest with you, there really wasn’t much that you get to do in this. You curl the metal but they push you to finish and then take it away from you and fix it anyways. Then while she was welding the strip ends, she made these really weird comments about how she interacts with customers pretending like we weren’t standing right next to her. She said stuff like “yeah, honestly they don’t do much and you just do mostly everything” (which ultimately was true) and she also said stuff like “yeah on days where I’m moody or not feeling too social, I rely on my coworkers to talk to them or I pretend to be really interested” while putting on a fake, valley girl accent. It was just really off-putting and I remember my fiance and I looked at each other at that moment and thought that was just so weird. Like cool, we understand you have bad days but like we are paying for at least some minimal level of hospitality and care?

Anyways, aside from just the poor experience with that team member leading the session we found ourselves just sitting and waiting without much explanation of what was happening or what we should be doing. I felt like for more than half of it, we were just sitting there doing nothing.

Overall, it was just a pretty poor experience. Save your money, just buy rings elsewhere and spend your money on a more hospitable and fun activity… I wish I could have my money back from that...

I’m not sure where to begin on how odd and off putting this experience was. To start, we were asked to come in earlier than our set appointment time of 5 pm. We get there 15 minutes earlier but then we are asked to wait outside since they weren’t “ready” for us. Odd instance #1. Then we sit down and no one greets us or says hello. Odd, but then the worker helping us gets into showing & explaining the process. The appoint goes on and the process is slower when more people are making rings which is not considered in their appointment times. Towards the end, we were interested in engraving our pieces. They did not have the proper tools to complete this. Instead of using a compatible stylus to write out our engravings, we had to settle for a cheap substitute. After struggling to get the writing looking good for quite some time, one of the owners rudely says “We close at 7 pm.” She informs us of this at 7:15. Not sure what the closing time had to do with me if they had not completed the service we paid for. The same owner also suggested that we “come back another day” This is not an option for us since we already drove in for the appointment. The price being charged is not matching the level of service, especially from the people who seem to be running this business. People are treated differently based on the amount they spend. And at the end of it all, the rings aren’t even polished well and there are still lots of indents from the process that should have been corrected and the engravings don’t even line up because they were done in a rush. I wouldn’t recommend this experience to anyone and I wouldn’t come here again under any circumstances. Nothing can entice me enough to bring me back to...

My fiancé and I came to ringram recently and didn’t have the best experience. We came in super excited to make rings but didn’t feel very welcomed by the staff. The woman who was walking us through the process let us know that she was going to be teaching a new hire during our ring-making process which we were fine with initially. However, throughout the process, she was way more pre-occupied with teaching the new girl rather than helping us with our rings. We definitely felt like we were a second priority to what they were doing which was quite weird, especially since we were the only customers in the store at the time. There were 2 other staff in the store at the time but they were busy doing their own thing too. I think when you sign up for one of these experiences, you expect to have good hospitality and at the very least, a good amount of dedicated guidance from the staff - this was not the case. It was also weird cause the woman who was supposed to be helping us was making jokes with the new hire about how “customers don’t really do anything, we do most of it anyway” and “you can make small talk with customers but i’m pretty moody so i don’t.” I don’t think she was trying to be mean and I think those are fine comments to make in private when customers aren’t around, but they’re uncomfortable to hear when we were right in front of her. Last thing - I think our appt was 1.5 hrs long but I felt rushed and didn’t appreciated being given short time frames to complete every step. Our appt ended up being around 1hr. Ultimately, I loved how my ring turned out, but for the price of the experience/ring, I would not recommend at all. Or at least don’t book...