Madewell — Local services in New York

Incredible customer service and wonderful selection! Nick and Colin were absolute sweethearts. Nick helped me find a great pair of jeans (after trying on numerous styles) and he even went on a scavenger hunt to locate a top I eyed upstairs but didn't bring down to the dressing room. All he had to go by was my description of a white cotton or linen blouse with cut outs. He went upstairs, found it, and even took it off the mannequin to bring it to me. Colin helped measure me for a hem adjustment on the jeans and was meticulous throughout. Both he and Nick were incredibly helpful, patient, and provided honest feedback on what looked good on me. Above and beyond!

Tips: 1. If you're a Madewell insider (free to join), they offer free hemming services--no need to go to the tailor! 2. If there's a long line for the fitting rooms on the main floor (the women's section), head downstairs to the shoes and men's dept, where there are more fitting rooms that are less busy. That's also where you'll find Nick and Colin--the personification of amazing...

I made an appointment and visited the Denim Atelier at Madewell for the first time. I have never purchased anything from Madewell but I liked that they offered denim concierge service and free tailoring. This was such a game changer for Jean shopping! I would have given up very early on in the search if I didn’t have Emily to help me find the right fit and size. Depending on the style of jean at Madewell, there were 4 different sizes that could potentially fit me. This is very confusing and frustrating if you are shopping on your own. However, Emily knew each style and when to size up or down based on my needs. She was THE BEST. I now own 3 pairs of Madewell jeans that fit perfectly for...

The guy that works at this store doesn’t provide good customer service. The girls are great, I called to check if my online order is ready for pick up in store because for some reason I wasn’t getting notifications and the girls were always helpful. The guy just blew me off with his bla bla talk that led to nowhere, totally didn’t want to help by just checking quickly if my order is ready for pick up. I can’t stand this kind of people who are totally useless and don’t do their job, hence low rating. If I spend $$$, a 1 min of help should be ok. That’s why there’s an option ‘speak with a store...