Manhattan Mini Storage — Local services in New York

Arrived at 7:50 to store a few items and open new storage unit. I understand the store closes at 8pm. For some reason it took Michael, the front desk worker, ten minutes to fill out the form for me to start a new storage unit.

By the time he was finished typing my information, he asked for payment. Because I’ve been traveling a lot, My card had a fraud alert so it declined the first time. He proceeded to then tell me because it was now 8:01 pm, he could not let me into the storage unit and that I had to leave the property.

Why does it take 11 minutes to type in a name, address and phone number to open a storage unit?

If Michael knew that the facility closes at 8:00pm and that he is not able to get into the storage facility doors after 8:00pm, why wouldn’t he have:

A) communicated that rule with me at the beginning of the transaction;

B) worked faster so that we could secure the unit before the cut-off time;

C) simply said, before starting the ten minute waste of time transaction, “hey this will take a while and we only have ten minutes, it’s best if you come back tomorrow.”

Rather than doing any of these things, time was wasted with pointless, slow data entry leaving me no other choice than to...

I rarely leave reviews for people, but I feel that Derrin needs to get some recognition for his outstanding customer service. My first time meeting Derrin last week he not only answered all of my questions, he took me and another potential customer on a brief tour of the facility. To be honest, I was very weary about this company and did not want to be”sold.” Derrin was so personable and honest and forthcoming that I wanted to work with his company. Me and another potential client left after meeting him and were in such a good mood, storing stuff is expensive, a hassle and I was not expecting such great customer service. Based on our encounter I did start my storage process today, Derrin ead there and helped through every step of the way. I work in customer service and know how difficult it can be. Derrin was honest, fun to talk to and didn’t try to Sell me anything, he knew just what I needed in terms of storage. If I could give him an extra...

IF YOU CARE ABOUT YOUR OWN PROPERTY DO NOT USE THIS FACILITY!!!! I realize that it is an older building, but another reason to keep on top of exterminating. I have a rental unit and when you open the door, you can smell and see enormous stacks of mouse feces. I went down to the front desk and NO ONE would help me. Talked to District Manager Alex who was completely rude and NO help at all! My own belongings really do get hurt in those types of environments. The building isn't even kept up, and they raise your rate after two months of being a customer!!!!!!!!! Due to the no effort and very high non-response actions of our such employees and the manager I am going to complain further at the next level and lodge a complaint at the Better Business Bureau on how you are handling our such complaints. Once more, if you care for our property, seek an alternative center. If i were allowed negative...