Mike's Tech Shop — Local services in New York

Yesterday went for my macbook pro repair. I wish I read the reviews before. They have no compassion or care or understanding for the customer unlike Apple stores. I highly recommend if you have warranty or Apple care go to Apple Stores not them. The level of service and experience I had was 1 out of 10, compare to Apple store. Initially I went to Apple store to get my computer fixed because the screen was dead black although the computer was working. Apple store told me they have to send it for repair and told me to bring my external storage next time to back up and they will give me extra monitor to do that since my screen was dead. I thought I go somewhere else authorized by apple it may be faster since they do it in the shop! Well, i was totally wrong! And going to Mike’s shop was for sure mistake. The guy started looking at my computer, then after couple of minutes asking about my phone number, address without telling me what’s going on with my computer. When I asked him why he was like I want to have the paper work ready!!! Making me uncomfortable because I don’t want to give all my information without knowing 100% you repair!! But all he cared was just rushing the process. And then after he started talking to another guy I asked him whats going on and he said they can fix it under warranty. All of this was in a way I don’t exist. I had to keep asking questions without them comforting me or explaining me what’s going on. Then I said I have to do back up and the other middle aged guy was like no it takes time!!!! You can’t do it here. I explained my screen is dead and I don’t have extra monitor at home. He kept saying no you can’t do it here. I was so upset i left and had to cancel my whole day to get an appointment in Apple store three hours later! They were sooo patient and friendly. Took the time to back up my computer themselves! Explaining to me everything with patience and making sure I am ok and understand what’s next. It took one hour and 15 minutes of their time and they were smiling and kind to me all this time. Because they are Apple and they know the worth of their products and know that you are in a state of stress when your $3000 computer is broken and they have to take care of you! Mike shop may be an authorized shop by Apple but their service and attitude is no where close! Very...

Always a reliable go to for most Apple products, new or open box deals, repairs and general questions.

Recent experience has been fine and I never ran into the bad/rude employee two one star reviewers mentioned- hopefully he was fired by now and replaced with decent staff like Mike’s usually hires.

5 years back they saved all the data from an older MacBook Pro that froze on my desk I’d left in an apt that lost all heat for days during a wicked intense cold spell that produced 2 days of -10f cold temps plus nasty blizzard conditions.. when I returned from a short trip a few days later, I found a warped metal cover, cracked screen and screwed up battery issue.. a real life horror scene. I always babied that laptop and never saw a laptop so hideously damaged. A single photo would’ve been a viral “omg” sensation if that was a thing then, lol.

I dreaded the diagnosis, fearing all data including thousands of precious photos, custom audio and music data was lost.. I’d backed up some but not all. Even they weren’t sure anything could be saved, but they did salvage all the data, transferred the miraculously undamaged hard drive it to a new inexpensive used MacBook pro model, upgraded the memory and had it back to me within a few days for a reasonable cost and lengthy guarantee. Never had issues with it since. Whew.

Been a happy customer for over a decade and that’s just one reason why. Always recommend them to people and go there first for many Apple product needs, repairs or questions. Regardless what one bad reviewer said they don’t just take cash- any employee saying that is scammer- call/email the owner and let them know his name and if there’s no quick reply file a report with the NYC consumers affairs dept.

Staff is constantly knowledgable, mellow and honest. Prices are fair, service steady, repair turnaround quick, they never overcharge or try to upsell unnecessary things you don’t need, and aren't pushy or impatient.

Shop feels cozy in a cool old brick walled, worn wood floor and high ceiling space. Love the blend of modern with historic, in a great neighborhood close to other stuff and major subway and bus lines. NYC is lucky to have a unique...

Note: I was sent here by Apple Support to service my MacBook Air for a failed battery.

Two Comments: Overall, the service was good. Apple scheduled my appointment, I arrived on time, I explained my situation, they took my laptop, and they fixed it in a few hours.

A front desk employee named Gerald was very dismissive and rude. When I arrived he obnoxiously asked me if I had an appointment (I was sitting patiently in a seat - no need for the attitude), and when I explained to him that Apple had sent me to the location to merely replace the battery, he responded, "I care what Apple told you." I ignored his comment and then asked him how long it would take. He said "It's going to take 7 days minimum." After I complained about the wait time (b/c Apple said it would take only a few hours), he rudely turned away and asked his colleague about the wait time. His colleague (I don't know his name - but he seemed much more knowledgable and kinder than Gerald) informed him that given my situation it could be done the same day. He then turned back to me and told me to come back tomorrow. Not wanting to fight, I gave him my information and left. (Mind you I'm traveling during quarantine and commuting from NJ to NYC is not what I wanted to do). Approximately 2 hours later, I get a call from Gerald saying its ready for pick up. I begrudgingly travel back into the city (putting my health at risk again). When I came in to pick up the laptop, Gerald tossed it at me, and said I could leave. Totally rude and unprofessional.

Suggestions: (1) Educate staff on how to interact with customers, (2) Honestly inform customers about turnaround times, and (3) Remember that these devices you're fixing aren't just broken pieces of junk, but people's livelihoods and property with a lot of...