Elmo — Restaurant in New York

I came here around 5 wks ago for brunch... I really enjoyed the ambience n my meal. So much so that a couple weeks afterward, I thought it would be a nice place to meet some friends n have the peppercorn steak n eggs brunch which I enjoyed very much the time prior . When I came back with my buddies n ordered the steak, the waiter said it was "sold out" Eating out often n knowing that most restaurants usually serve a thinner or different cut of steak at brunch then dinner, I asked the server if it were possible if they could make the dish with the steak they use for dinner n I would pay whatever the difference was in price...At first he appeared totally confused n didn't comprehend what I was saying...I repeated the question thinking perhaps I needed to explain my request slower...He then became very adamant n aggressive replying that u can't have anything from the dinner menu ...After asking a 3rd time n now saying if he could go n ask the kitchen if it were possible before he single handedly made the decision to deny my request...He downright refused saying again that it was just not possible...After that, being so frustrated ,I admit, I did abruptly place down my menu...I know that was wrong but, I was at my wits end...My friend suggested to him to send over the manager...She came to the table. I didn't get into any detail with her regarding the waiters aggressiveness or unwilligness to ask the kitchen...I was willing to let it go thinking perhaps he had a rough day n that he just didn't comprehend what I was asking..The woman manager came over to the table with a warm smile. She was very polite n handled the situation exactly how I would of hoped it went with the waiter...She said she needed to go ask the kitchen first...She came back n said the extra charge would be $5 n that the request could b done..I was absolutely thrilled although unfortunately the remaining time, I was there, I got tremendous uncomfortable vibes from the waiter..It was dreadful...I went back today n again had a very unpleasant experience with this same waiter...This guy should certainly not be in the hospitality business...I'm sure I'm not the 1st to have a bad experience with him n I'm positive I won't be the last.. Sadly now, I will not go back, for...

My husband and i used to go here often when he lived in the city several years ago, we've also been here once in a while with friends and had a great time. Last night we decided to go here for dinner since we had tickets to a comedy show down the street and thought is would be a good place to grab dinner beforehand. Honestly we both left feeling underwhelmed. The food wasn't that good and was overpriced. I got the endive and pear salad to start and it honestly wasn't fresh tasting. The endive had a wimpy texture and the gorgonzola was gloopy (not crumbly like i expected) The flavors didn't marry well. My husband got the tomato soup with grilled cheese croutons (sounds amazing right?) Well honestly the soup tasted like it was from a can and the grilled cheese croutons were soggy. Our entrees were good, I can't speak for my husbands dish which he said was 'ok', but i got the salmon with butternut squash purée. It was actually delicious, however the squash was cold and the salmon piping hot.. and there wasn't much food on the plate. It came with brussels sprouts which i love, but there were probably a total of 20 'leaves' on the whole plate... no actual brussels sprouts which was disappointing. Not a $24 plate if you ask me. Anyway the bill came to $170, and my husband left in a bad mood. We can get a much better meal other places in the city for that (or in Montclair NJ which is where we came from). I cook almost daily and i know what fresh good food should taste like. There are much better restaurants in the city so don't waste your time. Overall, not up to par. We will...

As an individual in the field of service; in the restaurant industry to be exact it is very rare when I critize servers or bartenders. I know how it is when it's busy and overwhelming as well as shirt staffed. I will say that coming here... was an experience not all that great. I was sat promptly as you can tell the servers are hosting as well and when it is busy I totally understand the wait but when it comes to me sitting and waiting 18 mins not even greeted by the server or having an introduction was annoying. I had already looked over the menu and knew what I wanted to order. I had to stop some one ehen 2 servers had passed me more then 3xs for them to take my food order. He did stop prior but just to take my drink order.. never asked if I was ready to place an appetizer or entree order. I may add that I am on a tight schedule because I to work this evening. Any who after this paragraph its pretty evident im annoyed with the service. I will say that server that did end up taking care of me ( super grey blondish hair) was sweet and was helpful. The food was good but the entree i had was okay. Grilled salmon salad with noe eggs or olives .. has potatoes but they were cold which was odd to me. The salmon over all was flavorful which I can't complain about 2 much .. the salad itself was the okay part. They will get 3stars from me. I just hope this is helpful in anyway to the owner or management .. to anyone else please come and experience for yourself. Everyone has...