Nike New York Headquarters — Local services in New York

Disappointing Experience: Lack of Communication and Unprofessionalism at Nike

Dear Nike,

I hope this email finds you well. I am writing to express my deep disappointment and concern regarding the recent experience I had with your brand. As someone who has been a loyal customer and invested a significant amount of money in Nike products, I feel compelled to bring to your attention the negative encounter that has tarnished my perception of the brand.

It all started when I reached out to one of your employees seeking assistance with a warranty exchange for some clothing items I had purchased. I was explicitly told that I could return the clothes in one box with multiple return labels attached. Trusting the information provided, I followed the instructions diligently and sent the package on May 15th.

To my dismay, I later discovered that this was not the proper procedure for returns. Instead of addressing the miscommunication promptly and professionally, I was treated as if I had ill intentions and was attempting to deceive the company. This left me feeling undervalued as a customer who had invested in your products.

Moreover, the manager, Grisela, displayed a lack of effective communication skills throughout the process. Despite my attempts to seek updates and clarification, I was left in the dark with no information about the status of my return. As of today, June 27th, I have received an email notifying me that the clothes are being returned to me. It is disheartening to realize that my warranty exchanges were not honored as initially promised.

I want to emphasize that my intention was never to seek a refund but rather to have the faulty clothes replaced as per the warranty terms. Regrettably, this simple request has been neglected, leading to immense frustration and disappointment. The treatment I received from a manager named John was condescending and disrespectful, making me feel as though I was being spoken to like a child.

As a concerned customer, I firmly believe that it is essential for the higher echelons of the company to be aware of such incidents. I am determined to bring this matter to the attention of your top-level executives and ensure that someone understands the gravity of the situation. Furthermore, as an influencer with an online presence, I feel obligated to share my unfortunate experience with Nike, allowing others to be aware of the shortcomings I have encountered.

Nike has been an iconic brand that many of us have admired and supported throughout the years. However, my recent encounter has left me questioning the integrity and commitment to customer service that the brand has been known for. I sincerely hope that you take my feedback seriously and take the necessary steps to rectify the issues at hand, ensuring that no other customer has to endure a...

Subject: Complaint about Poor Customer Service at Nike Outlet Store in Pigeon Forge

Dear Nike Customer Service Team,

I am writing this email to express my disappointment and frustration with the customer service I received at the Nike Outlet Store in Pigeon Forge. I am a big fan of the Nike brand and I buy Nike clothes all the time, especially the specially designed Nike yoga stuff. However, my recent experience at your outlet store has left me feeling extremely dissatisfied with the service provided.

I visited the Nike outlet store in Pigeon Forge with the intention of looking for some deals on Nike products. However, the staff at the store treated me as if I was there to steal something. I believe they must have thought I was there to steal something as I had visited the store the previous day and did not find anything I wanted to buy. When I entered the store, they started watching me suspiciously and making me feel uncomfortable.

Moreover, the manager came to me and said that they do not take returns, even though I had never tried to return anything at that store before. I felt like I was being racially profiled, which is unacceptable. As a customer, I expect to be treated with respect and dignity, regardless of my background or ethnicity.

I am extremely disappointed with the service I received at the Nike outlet store in Pigeon Forge. As a loyal customer of Nike, I expect better customer service from a $300 billion brand. I hope that you will take appropriate action to ensure that incidents like this do not happen again in the future.

Thank you for taking the time to read my email. I look forward to hearing back from you soon.

I would like to add that I am very serious about this matter and if I do not hear back from the Nike customer service team or if no appropriate action is taken, I will have no choice but to involve an attorney. It is unacceptable to be racially profiled and treated in such a disrespectful manner, especially when I have been a loyal customer and have never had any issues with returning products before. I hope that Nike takes this matter seriously and ensures that their customers are treated with the respect and dignity they deserve.

Thank you for your attention to this matter.

Sincerely,

Pigeon forge Tn Nike outlet...

I am using someone phone to make this comment regarding Mr. JORDAN not wanting to take a picture with kids. I was very unhappy and coming from his era I'm older cant believe a man with all this money could act so insensitive toward other people children. He a father a so call legend raise in a good family structure married a billionaire be so inhumane. Poor people support your sneakers and idolize you. I lnow I wont be buying my son grandchildren nephew granddaughter God children etc.etc.his sneakers ever again. The world is watching you. All that money you cant take with you and a child is the future. Nike what person can represent the true meaning of sports and respect without being aggronant ignorant and so ghetto. He went to college doesnt mean he has common sense. You dont see what you did to.a child memory they wont forget MICHAEL JORDAN DIdnt want to take a picture with them. Your a public figure be glad at this era someone remember you. The next era coming and all you'll have is memory left behind. You dont take criticism well I watched your The Last Dance. There is another side to you and other people know it and when they speak out you dont like it. Like Charles Barkley value people who dont go alone with your so call opinion. Because my comment opinion matter of how you acted toward those kids. I'll pray for you because you will need it. God gave you something special and if you cant handle the public you shouldnt of become one of the do call legends. It comes with the territory....