H&M — Local services in New York

Assistant were incredibly rude and didn’t let me into the dressing room!

Today I went to shopping to this H&M with my friend. When my friend was trying on clothes, I went to her dressing room to fix my outfit. Because I am a foreigner and English is not my first language, I didn't immediately hear that the consultant is asking me to leave the fitting room. As soon as I heard that request, I said I’d come out as soon as I got dressed, which is what I actually did. After that, I was waiting for my friend near her fitting room. As I was helping her to button up her dress, the consultant came to me asking me to leave the dressing room at all and to wait at the entrance. On my "why?" question, I heard I was "violating their company’s policy" and she was threatening to get me out of here with security. I got out, but that’s not the end of the story. After a while, when I wanted to try on some things, the consultant who kicked me out of the fitting room said that I "can't go into the fitting room because I don't respect the organization’s policy and was rude to employees". She also added that she is "not interested in how I will determine the size of the things I choose". I doubt that not letting me into the dressing room was also reasoned by the organization’s rules. Rather, it was a personal wish of this unprofessional assistant.

I have been to many H&Ms in European countries and have never seen or heard of such a nuance of the organization’s policy. In none of the German, Austrian, Polish and Ukrainian H&Ms I was never reproached for such. But even if American H&M has another policy and you are so principled about your clients not to be in the dressing room if they have nothing to try on from your product, you can report it more politely, without rudeness or threats.

I also find it unacceptable for staff to point out the attitude of their clients. And I find it even more unacceptable not to let customers into the dressing room because of their "bad attitude". I’m not sticking to the phrase "the client is always right," but I don’t see my fault for not leaving the fitting room 0.000001 seconds after I was first asked and I really can't see any "rude attitude to H&M employees" in asking assistant to explain why can't I stand near the fitting room to help my friend.

This story upset me a lot and spoiled my...

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