Orangetheory Fitness — Local services in New York

Please do not get a membership at this Orange Theory location! I was scammed out of $800! Unfortunately at the end of the day, this is a coorporatation that wants to make more and more money. They will not give you grace. Please chose a local gym membership instead of this one, I promise you will be treated with more respect! Heres why:

I was a consistent member for about 6-8 months but had to cancel after my brother suffered a stroke, requiring me to redirect my financial resources to assist him. When I attempted to cancel, they made the process unnecessarily difficult, and I ended up paying for an extra full month.

A few months later, I tried returning on a class-by-class basis and eventually upgraded to an elite membership for one month. During that month, I experienced an incident where I briefly stepped out to my car to retrieve my heart rate monitor. Upon returning, the woman at the front desk informed me that I couldn't rejoin the class, despite having paid for it. In that moment, I requested cancellation. Instead of complying, the staff member tried persuading me to downgrade my membership. I declined and filled out the necessary paperwork to terminate my membership, believing it had been successfully canceled.

However, five months later, I discovered that I had been charged continuously for the elite membership. I promptly requested a refund, given the circumstances. Shockingly, they refused to provide one. This situation is deeply frustrating. It's evident that they failed to uphold their end of the agreement by canceling my membership. They create numerous obstacles to keep members locked into their contracts, often neglecting proper communication.

I feel deceived and exploited. Despite being a loyal customer, I've ended up paying double the expected amount for what was already a pricey membership. I urge you to steer clear of this branch. Their customer service is pinned...

Dragged myself to an early morning class just so I could finally try the InBody scan, something I was actually pretty excited about. When I got there, though, I was told the scan had to be done before class and since there was no time before class it couldn't be done today (wish this information was given to me prior), when I asked nicely and said I'd be comfortable doing it post-workout - the person at the desk refused to budge and honestly came off a little combative.

Then during class, my heart rate monitor didn't even work for half the time, so none of my effort got tracked -super frustrating. On top of that, they gave me the wrong monitor... which happened to belong to another Indian person. Coincidence? Hmm.

Overall just a really disappointing experience. Not what I expected at all from...

The staff is super friendly and they get to know you quickly. Membership can be expensive, but it’s no worse than other gyms in NYC. I really enjoy the classes and there’s a ton of variety in difficulty and the types of challenges. There are some nice showers and amenities like hair ties and blow dryers. It’s small, but the facilities are really nice. The gym only offers classes, so theres no stopping in to workout on your own, but that’s not my thing. If you’re looking for a more traditional gym, this wouldn’t be the place for you. If you want motivating coaches, a welcoming environment, and a full body workout that someone else put together for you, I’d highly...