Dépanneur — Restaurant in New York

Been wanting to try this place for awhile after passing it on the way to Trader Joe’s. I’m glad I did, but was pretty disappointed in the value.

I got their chicken sandwich special they had going for fall, in a half sandwich/soup combo that came with chips which came out to around $21 with tax. The workers were friendly and helpful so the service was an overall pleasant experience!

When I opened the sandwich (with the packaging making the sandwich look larger than it actually was) I was shocked to see how small it was. You can see the sandwich next to my hand for scale. It’s like they took the smallest pieces from the end of a loaf, and cut that in half. I understand the rent can’t be cheap for this business, but this was pretty disappointing. Ive adjusted to Williamsburg prices and know what to expect, but this is the only time I felt truly ripped off. The chicken salad was great, but I felt like I could get a better bang for my buck at literally and other cafe, bodega, sandwich shop in the area with similar quality. I finished the sandwich in literally 4 bites. The soup I had was a vegetable medley with pasta shells, it was OK! The utensils it came with were eco friendly but the spoon was flat lol

I’ve seen the business’s responses to similar experiences as mine, so I know what’s coming. Just wanted to warn others on the portions you’ll be getting here. I do hope this business finds a way to make the portions more fair while continuing to pay their employees a fair wage. I‘ll probably be back to try their beverages,...

It's unfortunate that the food here is, indeed, quite good. This is why I keep giving it another try hoping the service will change. Three times in a row now they've gotten my order wrong after I called it in, so then I have to wait another 15 minutes while they make new sandwiches, defeating the purpose of calling ahead. Anyway, today was the final straw, I won't be going back. Idk if my tattoos aren't cool enough for these gen z baristas or if no one is training them in customer service or what. It's baffling. I watched three employees chatting while BOH brought an order up, "two #4 salads" he said. I know that's my order, but I waited for someone to call my name. I then waited for six whole minutes (yes, I timed it. I'm sick of the bad service here so I got petty) while they chatted away. I was the only customer in the store, but they just continued to chat away until finally one noticed me and said "oh I got you" and turned around and handed me the two salads that had been sitting there. Of course I said something about them having been sitting there for 6 minutes and he said "oh it's only been 3 minutes since they came out." and smirked. Oh so you DID notice them?? And chose not to deliver them?? WILD. Again, sucks the food is good because the service makes it just...

I love the space! As a cafe owner in Boston I really appreciate the thoughtfulness of the layout and selection. Some of these reviews blow my mind!! People be thankful this business is opening and able to function at any capacity. Some customers have no clue how hard it is to balance a staff, vendors, pay roll, health regulations, customers etc etc This is an impossible time and these guys are doing great things. Also pricing reviews!!! I got two cold brews and a sandwich and thought the price was on point. People once more understand we are not massive corporations that receive huge discounts from our vendors. Small mom n pop shops have to adjust pricing based on 10-20 factors unlike the big box stores.

This place is not getting rich off its grocery selection i can tell you that!!! Thats just an extra perk they give for the neighborhood. This place is really awesome. Appreciate...