Orangetheory Fitness — Local services in New York

"Be very wary of signing anything with this gym" saw this review from other people who signed up for Orangetheory. It seems like there are so many mistreated customers and victims of how their membership work just like me. The coaches are nice but the managers of the store and the business side of the studio is tricky and bad for the customers only in favor for their own profits. Very very sad experience

I communicated 30 days earlier to cancel my membership and have to get charged for two extra months that I do not want. Even after compromising for one more month that I don't want I have to be charged for another one

Got HUNG UP ON THE CALL when trying to cancel my membership (I did not say any bad words just trying to communicate). Even later when the manager called me he did not mention a single apology but rather accusing me for "dropping character on them", only said he will communicate with her; cut me in between my sentences and forced me to answer questions in his way. Feel forced to be in this situation and feel forced to be charged against my will for 416 dollars more if not at least 210

When doing businesses with a gym like this, as the customer you can be tricked and be in a very helpless situation. It seems from Orangetheory official website they do not have a customer support so the studio has complete control over how they want to treat their customers. I hope more people see this review and no more tragedy happen...

The West Village location of Orange Theory has been a game-changer for my fitness journey! I've been a member for nearly a year now and can't say enough about the classes, instruction and personalized attention from the coaches. Coach Al is always available to offer guidance and corrections, as needed, throughout the class. He is always pushing me to reach my full potential in a positive and encouraging way --ensuring I get the most out of every workout. Also a huge shout out to all of the coaches for keeping me motivated and coming back week after week.

The variety of classes and times are incredibly helpful (as are the energizing music playlists). I can easily fit in 3-4 workouts a week, whether it's a morning session before work, an afternoon class, or an evening or weekend session.

The workouts are motivating and are a great...

GREAT GYM BUT.... The staff here is friendly and accommodating. The facilities are brand new and clean. My favorite coach is Avery (class and sass).

BUT... I was disappointed with the membership cancelation process. They have a 30 day cancelation notice so BEWARE! Fine that's their policy, but I have an issue with forcing someone to pay for another month when you decide to stop. Prorate or something, not force another month! I gave you 6 months of my money, is it really worth the bad taste in my mouth at the end and take me for one more?

I just don't understand companies that want to squeeze every dime out of their customers and then have them not want to recommend the workout to others. OT wasn't for me, but I could have recommended it to others. Now, I honestly...