Tip Top Shoes Kids — Local services in New York

My 2yo threw her shoes out of the stroller on our way to school. Went into Tiptop to get her a new pair, but was unsure of her shoe size. I explained that I would need to drop her shoes off at school, but if they didn't fit, I asked, if would I be able to return or exchange them, even if she wore them at school. The sales clerk assured me it would not be a problem. I asked again at checkout if I could exchange them even if worn. I was again, assured it would not be a problem. I got her new Keens for $70 for the summer, as apposed to $30 Crocs. I went in the morning after I purchased the sandals and I was told that I cannot exchange the sandals. It's just an awful feeling...

I went in looking for kids size 11 sneakers. I asked where to find them and the man working in the store pointed to a wall that is clearly labeled up to size 10.5. I asked again if this is where the size 11 shoes are, he said yes. My kid picked out a pair of Nikes. He brought out a different pair, saying they only had this pair in 10.5. He said 11 would be too big in Nikes and he didn’t have any other size 10.5s in Nikes. I had my kid pick out some Sketchers instead. Surprise, he didn’t have that in a size 11. He wouldn’t tell me which shoes they actually did have in an 11 and we just walked out after that. It shouldn’t be...

awesome shopping experience, I've been coming to purchase my children's sneakers here for Quite some time now which I was recently there and a young lady by the name of Natalia really went the extra mile to help me out as soon as she noticed me, I'm the loyal local (tip top) shopper would know the distance from the entrance to the Register. as I looked around Natalia had asked if I needed any help, she immediately made sure she wouldn't leave the register unattended and double checked with me for the sizing and in no more than 3 minutes she brought up the sneakers. Highly appreciate you acknowledging my presence as soon as...