Planet Fitness — Local services in New York

I recently signed up for a membership at this Planet Fitness location, Unfortunately, my experience was far from ideal. Within minutes of entering the gym, I encountered several issues:

A strong, unpleasant odor permeated the second floor, making it difficult to breathe comfortably. (This might be the primary reason for my cancellation)

The water fountains weren't functioning properly, hindering hydration during a workout.

The overall cleanliness in the restrooms and locker areas left a lot to be desired.

Given these concerns, I approached the front desk within 15 minutes of signing up and requested to cancel my membership. While the staff member was courteous, attempts to speak with the manager about a potential refund were unsuccessful. Frustratingly, I was informed that cancellations and refunds can only be processed by the general manager, who was unavailable at the time and apparently unavailable again when I came back to see him due to an extended break.

While I understand that gyms can get busy, basic hygiene and proper functionality of equipment should be a priority. Unfortunately, my experience at this location fell short in these areas. Furthermore, the lack of a flexible cancellation process, especially considering the immediate issues I encountered, was incredibly inconvenient. For anyone considering this gym, I recommend looking elsewhere to ensure an enjoyable and sanitary workout environment, with a more responsive...

I don’t recommend this gym at all . The staff is very courteousless. Service is horrible . There are many instances where the toilet paper or soap is missing in the bathroom while they are standing careless either on their phone or chatting with each other. Bathrooms are so dirty and never cleaned during the day. Nobody is taking care of the broken equipments. But the worst is when you pay to deal with unprofessional and disrespectful stuff getting away with not doing much. Also It is very annoying when they start continuously ringing the bell half an hour before the gym closing time and they keep repeating the alarm making it more frequent and longer lasting until you get a headache and leave. I had a staff approach me 5minute before closing time to ask me to leave my machine when I happen to know the rules very well. I always leave on time because I don’t use the locker room and exactly at closing time I pick my bag which I always leave next to me and leave at closing time. I replied to this staff member respectfully I know the closing time and will leave at the specified time . Then she replied in a very rude manner and threatened me that if you don’t leave now I will cancel your membership. Just great example of courtesy and wonderful customer service.. and she claimed to...

I really like this gym; the staff is nice and the gym is really clean. If you want a full workout don't go during peak times. In my experience during their peak times, it's appears lots of young people like to hang out in groups ( some on their phones) taking over certain gym equipment, since there is limited equipment it seems impossible to get a through workout during peak hours ( unless you have tons of time to wait) I feel the gym should have some kind of policy of people just hanging out on equipment and not working out. I really do enjoy the Black card spa, my only major issue is; On Saturday I used the hydro massage;which I enjoyed. But there was a girl in full street clothes ( winter jacket and boots) on her phone making herself completely comfortable. I did my 10 mintues continued to tanning.. When I got out of tanning the girl was napping.. Yesterday I used the red light therapy machine.. There was some random guy that was also in street clothes just hanging out. I notified the front desk; the front desk told the guy to leave.. I'm not sure if those people are members but it is odd to have people taking naps,hanging out in a tanning room with the door locked and not using the machine. All in all it's a good gym especially...