Poiz Beauty Salon — Local services in New York

I highly recommend to avoid this place at all costs.

Ainur, during the consultation, reviewed photos with me of the hair I was looking for and we decided to get as close to the lighter brown I was looking for as possible - this was confirmed and this is when Ainur stated the price of almost $300. As Ainur said it would be at least like a caramel brown. She then walks me to the area to wash my hair and WHILE washing my hair (product is ALREADY IN MY HAIR for a while) she goes: “are you okay with dark brown”. I immediately ask what shes talking about and she doesn’t give me any info on what is currently happening/going on with my hair but just keeps asking if I’m okay with dark (towards the end of this “convo” because I kept asking what happened to our original plan she adds that word for word “light will wash me out”. What???) I didn’t have a choice at all I mean I literally told her no I wasn’t okay with it when she asked. She brings me back to the chair and I’m in panic mode. I’ve never seen my hair so dark and I naturally have dark brown hair. She’s stone cold quiet and even blow drys my hair after not even 5 minutes prior I asked her not to blow dry.

She didn’t respect/listen to what I was asking for at any point during the appointment and was doing whatever she wanted on my hair from color to cut. Now i have my natural color dark brown on top (as I did before) and black hair (much darker than my routes/the rest of my hair) at the tip instead of the light brown I had in my hair previously. Let me tell you, I feel horrible about my hair and I keep getting upset just thinking about the apt I mean it feels looking back like I was definitely scammed. And after expressing over and over to her that this isn’t what I wanted or what we’d planned/confirmed together she still charged me close to $300. Overall, I have no idea what I paid for - gloss, toner, I don’t know. She didn’t and wouldn’t tell me what had happened or what new service she had done without my consent. The service I received wasn’t $300 worth of product or service and I did not receive the service we had confirmed both prior to the apt and upon sitting in the chair during...

By far the worst AND most expensive salon I’ve been to in the last 10yrs. First, they charged me over $150 more than they had said it was going to be for highlights/haircut, saying it was because I had a lot of hair—which, fair, I’ve heard that before, but I’ve never had someone not tell me they were going to charge significantly more until the very end when it came time to pay. Oh, and they did that BOTH times I went there. Quoted me one thing, and charged me significantly more. Second, this second time, Ainur did my highlights in a way that left really harsh lines that look terrible (see pic) that I’ve never had before. Third, when I came in to get them fixed, she and Michael only made it a bit better but did not actually fix them (and that took another 2-3hrs 😓) so I still have very noticeable lines and will have to go elsewhere to get them fixed—but they refused to give me even a partial refund on the nearly $600 I spent on the hair appointment (haircut, highlights, blowdry, tip). Instead they just tried to argue with me that it looked good and that they don’t see the lines. It doesn’t. They’re still there, only slightly less noticeable. See second pic of how it looks after they “fixed” it. I’ve never had those lines after any highlight appointment ever, and I’ve never spent so much $ on one either. You’d think I would at least get good quality for that much money, but nope—the...

Hairdresser and owner MICHAEL is a ROCK STAR! Yes, that's how brilliant he is. I stepped into Poiz salon for the first time, a year ago, as my regular hairdresser moved to another location, and while other hairdressers from that previous salon, were too scared to cut my hair, and would categorically refuse to provide me with the service, knowing how particular and picky I was. Fine, I knew I had to find an extremely precise, very confident hairdresser, with high self-esteem, who would not mind listening to my specific directions and constructive criticism, as nobody gets it perfect the first time... As I briefed him on what was coming up, Michael was game! He knew he was dealing with a very demanding customer, and he was up for the challenge. I very much enjoyed his amused and patient attitude, but little did I know he was going to nail it, right at the FIRST time! Needless to say, I have been going back every 3 weeks since then, and would not even think for a minute, about anyone else...