Salon Icon — Local services in New York

I got my haircut done with Alex. It literally took him less than 2 minutes to cut my hair, and when it came to styling he didn’t quite understood what I am looking for but he said he would something that will look natural on my hair. And he started applying all sort of foams and products on my hair to give me natural curl. I am a south Asian women who have good amount of thick and long hair. My hair texture is soft wavy curls not like hard super dry curls, and he styled my hair with diffuser. I felt so out of the place at the moment like it wasn’t me. I asked him to fix it and showed him the reference picture as well, then he just washed my hair without using any shampoo or conditioner to remove the products he applied before he simply washed with water. And did blow dry it which made my hair super super dry and to give it a good look he did use curl iron. At last I felt my hair was damaged, dry and not well cut. Also the most important thing is his hands are too rough on hair, a stylist needs to be very gentle with hands when it comes to cutting hair or styling it. I got my head hurt so much with that diffuser. Over all, I didn’t not have a good experience. And getting home my hair felt so damaged and I m very disappointed the way he handled my hair. The worst part when I told him that I didn’t like he didn’t took it well neither hai Assistant. So if you have long and thick hair I don’t...

I rarely leave bad reviews but I had such a bad experience and I’m still really upset over it. I deeply regret visiting this salon.

I used to live in New York, but I was just visiting this time. I booked for a blowout and style and got one of the male stylists. When I got there, he immediately said how awful my current haircut was and criticized my “orange highlights”. This was shocking, especially because I had only come in for a blowout. He then told me I needed a treatment because my hair was so dead. I agreed to it. However, he added a toner in my hair without notifying me. I think he left it on for too long or I’m not sure if he added something else, but my hair is completely fried now. Now the color looks completely different. On top of that, he kept saying I should do a haircut. I had to tell him multiple times that I didn’t want one. Thank goodness I didn’t let him ruin my hair even more with a cut. This was a terrible experience, he was not friendly at all and the only redeemable thing was that the receptionist was nice. I almost left there in tears and just wanted to get out of there. I saw the other stylists and saw a girl went in and just got a blowout and left with a female stylist. I wish I booked with someone else. I’m still so, so sad...

Unfortunately have to give this salon 0/5 stars. I went to this salon twice. First time I went to get a simple trim haircut which was fine, so I returned in April a second time to get color and was given the worst highlights ever. I came to the salon with an inspiration picture which the stylist seemed to understand, but she completely colored me incorrectly. I was brought back and forth to the sinks 4 times and was there for 4+ hours as she tried to add a gloss once I expressed my frustration but at this point it was too late as her coworkers told her she messed up with coloring and that I need to return on a different day to get it fixed. I left the salon with dried out hair from over treated, grey zebra stripes and highlight bleeds and I was in tears, yet my stylist was worried about herself. The salon still tried to charge me full price as I told them I was disappointed several times. As someone who has worked in customer service, the customer is always right, and at this salon they were not worried about my disappointment. I have attached the inspiration picture as well as my result and close ups of the highlight bleeds. I chose to go to another salon for a color correction where she found bleeds at the top of my head as shown in...