PureGym - Formerly Blink Fitness — Local services in New York

This location, and company needs to be investigated- seriously. So sorry for those who still have no idea their money was taken. I got overcharged by $51.24 for my cancellation fee because workers here made a mistake, and for two years they held onto my money without notification. It wasn’t until I called 2 years later to ask about the high cancellation fees (as I was contemplating re-joining), that one helpful worker looked into my old chart and saw the previous error(s). When I asked to reopen my account, using this balance, they would not do so, or provide any courtesy. I pointed out that their mistakes would mean the company could’ve easily kept between HUNDREDS TO THOUSANDS OF DOLLARS (if not more) from unsuspecting consumers- that still haven’t been paid back- without any intention to refund them! There wasn’t any denial of this or any courtesy attempted. Instead, in addition to monthly fees, they want me to pay AGAIN for a new annual fee- a little over $50, even though (as I travel for work), I could only use the gym for 3 months. They gave me a number to call because they said member services slipped, should’ve noticed this location’s error, and should’ve paid me back. I spent my 2 hours of the gym time I came in for on the phone with member services, and at their counter with this issue. After long wait times on hold to speak to a supervisor at the aforementioned number (and do ask for a supervisor as the first person who picks up might simply read you their general rules from a book), their supervisor gave me a clear answer. I was relieved- until I got off the phone and was told that because this gym wanted to start new memberships, they couldn’t transfer my funds to the new account, or do anything the supervisor requested. Absolute waste of time and money. Worth reporting to corporate... I had no idea this corporation was so fraudulent. Truly disappointed and sorry for all unknowing customers who have deposited into this corrupt system! Sometimes, it takes a village to receive fair treatment from these corporations- I hope other consumers don’t settle for this financial abuse and...

"Disappointed and Misguided at Blink Fitness on 125th St" I joined Blink Fitness on 125th St hoping for a clean, reliable, and well-managed fitness experience, but my time here has been nothing but frustrating, poor management. I wanted to try their personal trainers, and I bought a package. On the next month I was charged again because I should have cancelled the automatic charge. The front desk staff said that the package is not refundable but would never expire, yet it did after 6 months, so I lost all my money. When I raised these concerns, the manager, who seemed young and inexperienced, approached me with a dismissive attitude, showing no intent to resolve the issue. Rather than addressing the fact that I was misinformed, she placed the blame solely on me, disregarding her responsibility to properly train and oversee her staff about packages. When I mentioned that I would resign my membership over this, she responded sarcastically and encouraged me to do so, showing no regard for losing a loyal member who has been with Blink since 2021. I’ve also heard that other members have resigned due to the general manager's poor attitude and lack of commercial knowledge, which seems to be an ongoing issue. It’s baffling that Blink Fitness would hire a general manager who lacks the basic customer service and commercial skills needed to run a gym effectively. Her attitude and dismissive responses to member concerns aren’t just unprofessional; they’re actively driving loyal members away. I’m genuinely disappointed to see Blink losing business simply due to poor management choices. Hopefully, corporate management re-evaluates how they select and train staff in roles that directly impact customer experience. With so many other fitness options available, I expected better customer care and professionalism from Blink Fitness. I hope management reconsiders its approach to both staff training and customer service, as my experience here has been far from satisfactory. Be aware of the 125th st branch at Harlem! The manager thinks she is a goddess but she is a terrible manager with a lot of attitude and...

This gym just keeps getting worse and so does the staff. They need better/more consistent maintenance on their equipment because very popular machines are constantly broken for weeks. The bathroom somehow always out of toilet paper and the cleaning stations are always out of paper towels. When I tell the staff they nod and continue standing around talking to each other. I waited for over 30 minutes for the abduction machine that two women were on, and I did another exercise while I waited. When I finally asked how many sets they had left they didn’t want to give me an answer..I was fed up at this point and went to the staff. The two women working on the afternoon of 3/1/25 acted as if there was nothing they could do about someone hogging a machine. I felt that the people hogging the machine then made it a point to take even longer because I asked how many sets they had left and started filming me as if I was the one being inconsiderate. The gym staff were extremely unhelpful, and this interaction ruined my entire workout today. I’ve been working out at crowded gyms for many years. I understand gym etiquette and the high level of patience that must be exercised when working out in a budget gym in Manhattan. There is however a limit to everyone’s patience. What am I supposed to do when the only people in the gym with any kind of authority refuse to do their job? I’m at this gym 4-5 days a week. I’m extremely disappointed and angry with my recent experience at a place I come to in order to improve my physical and mental health. At a gym this crowded their need to be reasonable machine time limits or rules about allowing other to work in. Perhaps this should be posted on the wall for people who are unfamiliar with general gym etiquette. We all pay to SHARE this space...