QB HOUSE TOKYO DOWNTOWN — Local services in New York

I rarely give bad reviews but I have to share my experience for the sake of other customers.

The first time I came I was assigned to a female hairdresser who was super sweet and did a great fade. However, she completely messed up my asian bangs doing a straight line. I mean, if you are a hairdresser doing your job for years, you should have developed enough to know what fits your customer and have a sense of beauty. Yet, I didn’t say anything as the damage has already been done and went back home unsatisfied and fixed it myself at home. My hair was bad the whole time.

Today, a month later, I needed a haircut again and gave this place a second chance relying on more professional male barbers. The barber was nice at the beginning satisfying all my requests, but after I realized he wasn’t skilled enough for a basic Asian haircut, I kept asking to fix my hair and he turned on a certain attitude. He was a bit tired of my kindly asked requests and eventually when I asked him a last detail fix, he told me “I think this is already good enough, I followed all your ORDERS.” I was shocked. I am the customer, the hair is mine, I’m paying you. I explained him how I want my hair since the moment I sat down and if you can’t do my hair well or understand that is your job, not mine.

When I paid him, I was debating whether to tip or not. I know from friends that it’s ok to not tip as Japanese don’t have tip culture as I do back in my country. Besides, I was very irritated by his attitude. I had no intention to tip him so I was about to leave. Yet, he stopped me and asked rudely to get a tip.

Shocking experience. Totally did not expect this from a Japanese barber shop. Maybe other locations are better as I read from other reviews. Totally unacceptable from a barber shop. It’s your job! I gotta say, Chinese barber shops in Chinatown get a better job done, warmer service, quicker, professional, and cheaper.

Maybe my experience was influenced by two not so professional barbers, but I don’t think a place should give you bad experiences 2 out of 2. Hope this helps for the store manager and for the...

This 1 star (wish I could give a 0 star) is addressed toward the hairdresser, Ms. Li Yipp at the downtown location, not QBHouse in general. As a regular customer, I have always appreciated the efficiency and affordability of QBHouse. Unfortunately, my experience (first time with Ms. Yipp) was extremely unprofessional and unsatisfactory.

I showed Ms. Yipp a reference photo and requested an undercut with longer hair on top. However, she cut my hair unevenly, leaving it in a "mushroom" shape with minimal trimming on the sides. When I pointed this out and asked for the sides to be cut shorter and more evenly, she insisted that her approach was correct and dismissed my concerns. When I showed the reference picture again, she became visibly angry and told me I should have used a picture of myself instead.

Additionally, the top section of my hair was cut unevenly. I specifically asked for the top to be trimmed to eyebrow length, but instead, she only trimmed my bangs while haphazardly cutting the rest of the top. The result was an awkwardly unbalanced haircut with uneven sides, a disproportionately short fringe, and inconsistent lengths throughout. When I voiced my concerns and asked her to adjust the top, she became irritated again.

The entire haircut was rushed and completed in approximately 10 minutes, seemingly in an effort to move on to the next customer as quickly as possible. To make matters worse, when it came time to pay, she loudly asked in front of other customers, "CASH OR VENMO FOR THE TIP?" This made me feel pressured into tipping despite my dissatisfaction with the service.

I believe that every customer deserves respectful and professional service, and unfortunately, that was not my experience with Ms. Yipp at the...

We came here by accident bc the barber we were going to was closed for maintenance. It worked out because this was the best haircut my son has gotten in a long time.

There was only one guy here cutting hair, I didn't get his name, so we will just name him Edward Scissorhands. I saw him transform the hair of a 20 something year old and then again a 10 year old, so I thought if anyone could fix my buttons' hair, it would be this man, and he did.

My son's hair was in bad shape...because of me. A brief backstory is I decided to watch a YouTube video on how to cut your child's hair, and cut his hair myself, which was a big fail, so the next day we were walking to the barber shop.

I showed Edward Scissorhands at least 15 pictures I had saved of how we wanted his hair to be, and he nodded and smiled, without being annoyed by the mom who should know by now that this boys' hair will grow back in 4-6 weeks...

He asked if I wanted him to use the clippers at all, to which I replied, no, just scissors, and he happily obliged. In less than 15 minutes, his hair was magically transformed, and looked fantastic. It was better than the 15 celebrity and model photos I showed him.

The salon is kept super clean, tools are sterilized. Cuts are $20 + tip. No wash or shampoo. It's just an amazing dry cut. A hot blow dryer or slapping towel isn't used to get the hair off, but instead a professional light vacuum-like tool that my son loved got most of the hair off. I didn't notice any products being put in his hair and I liked that bc I knew tomorrow, when he wakes up, his cut is still going to look perfect.

I need to find out Edward Scissorhands' real name, because whenever we are in NYC, we will be going...