Quest Diagnostics — Local services in New York

I used the "walk in now" option on Quest's website because I couldn't find any appointments in the near future. It said there would be a 7 minute wait, and it would hold my place in line. Sounded great! I arrived, signed in, and the board told me it would be a 2 minute wait. Sounded good to me.

There are no employees around, all of the lab techs are behind a locked door. A Spanish speaker didn't understand how to check in, and the check-in machine didn't have Spanish as an option. Luckily, another Spanish speaker helped her out. I was there to see this because my wait wasn't 2 minutes after all.

A guy walks out, says the lab techs keep talking to each other, not working. Half an hour after I arrive, my name disappears from the board. A tech opened the door for someone else, I asked why my name was gone, she told me harshly to give whoever had me a minute, I just wanted to know why my name was gone. The lab tech took her time calling me.

I was polite to her even though I was frustrated, but she wasn't apologetic, and when I told her the board told me 2 minutes, and I was there for half an hour, she didn't care.

I've had blood drawn countless times and don't think it's a big deal, and this was pretty painful. Half an hour after, the band aid fell off and I could see a bruise forming.

This is the closest Quest to me, but I won't be...

Just returned from my visit to this Quest location for my pre employment urine drug screen. I made the appointment online yesterday and confirmed this morning that I did not need to print out what my employer sent me. My appt was for 910, I show up at 9 and do the self check in which was super easy - scan QR code from appt email and scan drivers license. I was called in like a minute before 910 and was out by 915. My interaction with the one staff member was that she was professional and efficient.

Update: just went for a second time and still had an amazing experience. Super easy and fast self check in and I was called back right away. My phlebotomist was so amazing and professional. I hate needles and blood but she was so friendly and did the job perfectly and quickly and distracted me! I'll always go to this Quest...

Like most of healthcare in America, this place is technologically backwards, inefficient, slow, and an impediment to the improvement of the health of Americans at large. I signed in, got my blood drawn, and still don’t see the results online. Of course, when I call them, they simply do not pick up or it goes to some Byzantine automated call. So now I have to physically go back to this location and ask for my test results, wasting time and money. Thank you quest, for being such an incompetent organization, I hope you’re at least making a lot of money off the misery of...