Renaissance Curls — Local services in New York

UPDATE: I saw the owner’s response, which I truly appreciate but I was not going to return to the scene of the crime. At another salon today for a trim. The first thing the stylist asked me, “who cut your hair…it’s choppy and uneven”. Pulling hair out to compare to show major length differences in certain areas, especially the front. Now I know for a fact it wasn’t just my imagination from my last review. All I’ll say is, this place is hit or miss because some things are great about them, but moments like these shows how not great things can be. So now I have to get my hair cut, not trimmed, if I want my hair to look balanced. Current stylist assured me that my hair is healthy but if I want it to look right, it will need to be evened out…which means cut. I do too much to ensure the health of my hair to have to get it cut due to a previous bad trim. Not happy at all.

Previous Review: I have been here before but I’m giving my review based on my last experience. Not sure if it was because it was the end of the day but I felt the stylist was extremely lazy with my hair. I got a trim and wash & go. Firstly, my trim was not precisioned. It was blown out then the stylist just combed and grabbed hair to trim. There was no real parting or sectioning to ensure a precise trim. And I now know for sure it wasn’t a precision trim because when I washed and blew it out my hair at home, my hair was uneven and small sections of ends were neglected to be trimmed. But back to the appointment, once I was taken from under the dryer, I was sent out the door exactly how they pulled me out from under the hair dryer. No fluffing, separating or stretching. I looked like I had on a curly helmet. I’ve seen videos and been in the salon where they at least fluffed and separated clients’ curls, , so I was extremely taken back that they let me walk out the door with my hair looking the way it did. Oh and it wasn’t even completely dry at the roots which everyone knows can make your hair more puffy. The only good thing about it was my curls were set so I could finish styling at home, but after spending over $200, I would have liked to walk out with finished look. I may go back for treatments but I will definitely never get another wash n go there and if I do get a trim, I’ll ask for a...

This was my second time at this salon because I had committed to getting my trims every 3 months by a professional. And mind you, I haven't been to a salon in 15 years. And honestly, this is my spot forever! I loved the entire experience. From the moment I walked in, I was greeted and check-in was a breeze. When I was getting my hair washed, the young lady (forgot her name) was very mindful about how much pressure she applied when scrubbing my scalp, making sure to not pull when detangling, she literally made sure to ask if I'm okay and that I wasn't in any pain or uncomfortable. She even told me what products she'll be using and each step of the process. All I had to do was sit back and relax. And it was luxurious to me! It's great to just relax and trust your stylist. I know it can be daunting sometimes but they are empathtic professionals and care about the customer. She then did my blowout with care and offered me snacks/water then Laura did my trim. I took advantage of my time by asking Laura some expert advice on a regimen to reach a hair goal of mine and she gave me a simple routine to do which I'm gonna commit to, I promise! And I'm hoping in 3 months time when I return for my usual trim, the health of my hair will be better. For the trim service, Laura first showed me how much of my ends will be trimmed off and asked my permission and I granted. Again I trusted her to do her thing because she payed attention to the shape, the feel and look of my hair. I left that salon feeling 10x lighter, I don't know why! But just know, this is my spot FOREVER! The experience truely put a smile on my face and gave me peace of mind that I was being cared for the...

This review is based upon my experience with the owner, Weena. I booked a wash and go cut with Weena during peak COVID in 2021. I paid close to $300 for my cut with tip included. My complaint is that she has no way to take criticism on board and the service she provided did not warrant the high price. I also lost a lot of hair during her styling, although I did not mention this. This is unacceptable full stop. Weena also chose the wrong products to style my hair and as a result it was left very frizzy and undefined after a lot of manipulation. The real issue came in during her second cut after styling. She took me out of the dryer with my hair still wet. I pointed this out to her at the time but she seemed unconcerned. I also felt very uncomfortable remaining at the salon because her tight space was beginning to fill with new clients. And, frankly, she seemed more interested in catering to a client with a loose texture receiving a color service that arrived after me. It was clear that Weena's knowledge and comfort zone was greater with this client. While her knowledge was not in itself a problem, most beauty schools and salons do not cater African/ African diaspora highly textured hair, her pricing should reflect this. I tipped Weena well in spite of the poor service I received and perhaps because of it to counter what I felt was a clear negative bias on her part. In hindsight I regret this. I have since reached out to Weena at this salon to no avail. You are best booking...