Rendr 百康仁德 - Hong Jia, MD 洪佳醫生 — Local services in New York

I recently visited Dr. Hong Jia’s office and, unfortunately, had an extremely disappointing experience with the receptionist and office staff. From the moment I arrived, their attitude was unprofessional, dismissive, and lacking basic courtesy. Rather than providing a welcoming and helpful environment, they seemed impatient and uninterested in assisting patients, which is unacceptable in a healthcare setting.

I have been a patient of Dr. Hong since 2020 and have always trusted their medical care. On Thursday, February 27, 2025, I visited the clinic after suffering from a fever for three days. Given my longstanding relationship with the doctor, I expected a smooth check-in process. However, Jenny, the receptionist, questioned whether I had selected Dr. Hong as my primary care physician. I confirmed that I had and also pointed out that I have commercial insurance, which does not require me to designate a primary doctor in order to receive treatment.

At that point, Candy, who I believe is the office manager, stepped in and stated that I had not had a physical exam at their clinic in the past two years. I explained my situation in detail: I was pregnant from 2023 to 2024, gave birth in 2024, and am currently nursing my seven-month-old son. Given the hormonal, metabolic, and nutritional changes that occur during breastfeeding, I had intentionally postponed my physical exam until after I finished nursing. Rather than understanding or showing empathy, Candy responded in an unnecessarily harsh and condescending manner, stating that I must complete my physical exam at their clinic in the future or I would no longer be allowed to see the doctor there. She emphasized that they should not be treated as an urgent care facility.

This response was both shocking and disappointing. It is completely normal for patients to visit their primary doctor when they are unwell—after all, that is the fundamental purpose of seeking medical care. No one goes to a doctor’s office "for fun" when they are feeling fine. A medical clinic should prioritize patient health and well-being, not enforce unreasonable policies that create barriers to care.

Candy’s attitude and behavior were unacceptable, and Jenny’s dismissive approach only added to the negative experience. The way patients are treated by front desk staff has a significant impact on their overall experience and willingness to continue care at a facility. A lack of empathy, professionalism, and basic courtesy reflects poorly on the clinic and can discourage patients from seeking necessary medical attention.

I sincerely hope that management takes this issue seriously and provides proper customer service training to ensure a more positive, respectful, and professional experience for patients. A warm and accommodating front desk staff is essential to maintaining patient satisfaction and the...

Worst medical office I have been to in my life. My case of review of why I stated this. A medical provider you should be caring for the patient and not talking with attitude. If someone is here asking for medical attention. It’s becuas the patient is not feeling well. The nurse assistant that was taking bp was horrible attitude the fat receptionist have horrible attitude. Yes I call her fat. And she have too much makeup on at that time. This medical office is very unprofessional. I’m very upset that they delay taking care of my wife UTI. It was to the point she was having a lot of pain. And all they can say was she was not here when we called her name. When I stated she was in the restroom. As a military personnel we risk our lives defending our country To protect people like these. How disappointing. This is the last time I’m having my wife to use this medical provider. I encourage everyone else that have the same or similar experience as mines. It time to change a different provider. Don’t settle for less or no service to horrible service taking care of...

Receptionist is the most rude receptionist I've ever encounter compare to all other medical office receptionist. She speak as she is the boss and we begging her for a favor. All I was asking was putting a side note or sticky note noting a symptom so the doctor will know even if i forget to mention in future.. After encounter I remember I had another bad encounter with the medical office. One morning when my family member was throwing up and severe headaches, we decide to go to the office instead of hospital because it was across the street from our home. Once arrived we explained the situation to the receptionist and they ask us to wait just like the rest of the people who walk in for yearly checkup or other things. Instead of talking to nurse or PA, and letting us know it is severe or not. They didn't prioritize what could have happened. If same thing happen to their family member , what...