Robin's Jeweler LLC — Local services in New York

My family has been patronizing Robin’s for decades, and we’ve even referred them to others, but our most recent experience was truly disgusting. A member of my family had earrings serviced at Robin’s. She didn’t check the earrings before leaving the store because she truly trusted Robin and the quality of his work. When she went to wear the earrings, she noticed that there was something wrong with the back, and when she went back to have it corrected, he actually yelled at her- screaming, cursing, and ranting at an elderly woman in her 70s who was just trying to receive adequate customer service. Any business worth patronizing would have told her how they could help, or admit that they can’t help her. There is never any reason to curse at a customer. He even went as far as to tell her that he doesn’t need her as a customer because he has millions of dollars. My family will never do business here again. They have eroded decades of trust and destroyed what would have been a multigenerational business relationship. I am disgusted and disappointed. I truly hope that nobody else ever has this kind of experience, but that seems like anyone is at risk of ill treatment if they continue to spend their money here. I hope that Robin receives the help that he truly needs...

Never I would recommend this place to no body and I mean it no body. I buy an earring from him, and it notice a black line going right around it. I want back and he wanted to tell me B.S how I spray perfume next to it when I didn't. He clean it and I went about my day. When I got home, I took it out the bag and place it in my jewelry box , two days after the same thing happen it got the same black line going around it. I went to Guyana and purchase the same earring back, and I never experienced it with the Gold from Guyana. What Rabin is doing he’s mixing his gold with Copper and selling people. That’s bad for business because I would never go back and spend my hard working money and I get out my bed to go work in snow, rain, and Heat for no B.S. stop cheating your customers and give them what...

Robin’s attitude is disgusting. My mother (a periodic, but long time customer) came in today because she realized that one of the earring backs of a an earring she brought for repair was replaced with a different style of earring back. She hasn’t worn the earrings since bringing them home and noticed the discrepancy recently. She is 72. This man proceeded to cuss my mother OUT in the most atrocious way, accusing her of trying to rob him. For an earring back. I’m sure it won’t make a difference to the google reviews and peoples’ choice to do business here. I think customer service is important to any business, and even if you do not agree with the customer or believe it is impossible for you to make a mistake, that treatment is never warranted. And certainly NOT for an...