Roots Radicals Salon — Local services in New York

Kim was my stylist , I'm a completely natural curly girl. I’m sort of iffy about going to salon’s because a lot of stylist claim they can do natural curly hair that’s on the tighter side , rather than loose , and they can’t. I got half of my hair colored so I guess an ombré Or balayage effect, the lower half , and a trim. Kim was friendly, upfront and transparent, and realistic, her consultation was going over hair history, what we wanted to achieve, pricing (very transparent, no surprises, or add ons without letting you know beforehand.) she was able to color my hair (a burgundy hue that in my opinion is out of this world totally different From the rest in a good way I’ve never had a burgundy hue like this one and it’s perfect!) without over-processing . My curls are still intact no damage , and I will be going back to her. This was a great experience especially if you need good a self care session and wanting to make a change that will be positive to your hair and wellbeing. Kim was genuine, and positive, and honest . The experience was one i described as a team effort meaning Kim listened not push , or let ego get involved, and I worked with her by taking her advice, and she listened to me as well. Thanks Kim see you in six months for another trim , and...

Kim is the best! I went to the Brewster NY salon for my first cut with her and it was a big one—over 7 inches off! I have a LOT of thinner hair with 2b-ish waves/curls. We spent about an hour together, and she styled my hair beautifully. But after a week, I felt like my hair was sitting heavier and a bit odd on my shoulders. I reached out to Kim, and she was super sweet about it, suggesting we tweak a few things.

On my second visit, we ended up cutting even more hair off to have it stop around my shoulders and added layers to lighten my curls. It was basically another full cut, and I was happy to pay for it because I left with the hair of my dreams. Kim spent about an hour and a half with me this time, making sure I was really happy with the choices since I was more indecisive on my first round. I left with hair feeling so beautiful and the perfect length!

She's the best!! I can't recommend her enough. She takes the time to listen to what you want, what feels good, and offers solid advice for curly hair based on her experience. Curly hair is a journey, and I'm always learning new ways to protect, take care of, and style my hair exactly how I want (which has been a...

I am not someone who ever leaves reviews but I feel wronged to the point here where I think it’s the just thing to do so that this type of service doesn’t happen to someone else... I had a really bad experience at this place at the time of my appointment, and in trying to follow up with Roots Radical to discuss it afterwards. I came in for a simple blow out and curl before a wedding I had to attend.

I was on a tight time schedule but they assured me it would only take 30-45 minutes for the whole blow out and styling service so that left me with enough time. My stylist was over 10 minutes late. When he arrived he was legitimately stoned. He took over an hour to blow dry my hair (not thick hair, just being high) and didn’t have time to curl it. I had to run home in tears and curl my hair quickly before this event.

I tried to follow up with Roots Radical by email to try to get my money back after feeling devalued by having a service by someone intoxicated who wasn’t respecting my time and by simply having a horrible hair “style” outcome. But they never responded to my multiple emails.

Overall bad experience and feel even more devalued by their lack...