SkinSpirit Tribeca — Local services in New York

DO NOT GO TO SKINTOLOGY. A ROUTINE VISIT RESULTED IN FIRST AND SECOND DEGREE BURNS.

On March 27, I went to Skintology and was seen by Natalia for touch-up laser hair removal treatment on my legs and bikini line. As a result of the treatment, I sustained painful and unsightly FIRST and SECOND DEGREE BURNS on my legs and was consequently left with hypopigmentation (loss of color). I had over 100 individual burns as you can see from the attached photos.

The next day, very concerned about these burns, I went back to see Natalia as I knew this result was not normal. She tried to assuage my concerns and say that she could do some other treatment to help, but I refused as I did not want her or anyone else from Skintology to touch me again. I decided to go directly to my dermatologist. She confirmed to me that these PAINFUL and UNSIGHTLY first and second degree burns were not a normal result of routine laser hair removal. I spent the next two weeks in intense pain and discomfort. After my dermatological visit, I contacted Skintology and they refunded me for the total amount of the procedure after I demanded it. However, I rejected their offer of going back to Skintology for a follow up as I did not want to interact directly with them.

As soon as it became clear that I was left with hundreds of hypopigmented dots on my legs, I called Skintology and tried to amicably resolve this situation by having them agree to pay for the multiple sessions of necessary fraxel laser treatment I would need my dermatologist to perform in order to minimize the unsightly residual scarring that was left from laser treatment on my legs. To clarify, I needed this specific treatment because it resurfaces the skin and stimulates the skin to produce natural pigmentation to blend and reduce scarring from my botched laser hair removal treatment at Skintology on March 27. Due to depth of the scarring from the burns from the laser, my skin was not producing any pigmentation.

Due to my insistence, Gina finally came up to meet me. She was defensive and aggressive, and told me that she couldn’t see any scarring even though I clearly pointed it out and showed her the pictures I took of my first and second degree burns. I tried to resolve the situation amicably by having Skintology cover the cost of the subsequent fraxel laser treatments I needed my dermatologist to perform. (FYI Gina acknowledged the fact that this was the correct form of treatment as she offered to do the fraxel treatment for me for free). When I told her I didn’t want any procedures done at Skintology, Gina acted hysterically and started shouting at me and saying I was harassing her which was UNTRUE. She then threatened me by saying she would call the police, which she ultimately did. She tried to get me to sign something saying that I wouldn’t write a bad review about them on Yelp or any other platform. She also threatened me by saying that she would look me up and write bad things about me in my professional field. I am now having to treat the hypopigmentation with expensive laser sessions to improve the residual scarring and pay for it out of MY OWN POCKET because they are denying my request to cover the costs. Not only is this treatment costly, but it is incredibly painful and time intensive, and it results in redness and soreness that lasts for days. I have to have a minimum of 3 fraxel treatments, if not more, and each session costs $1,500 (so it would be a minimum total of $4,500). More so, insurance won't even cover it as this machine is considered to be only for cosmetic purposes. Given I signed a standard consent before having the procedure at Skintology, they would challenge me if I took them to court, although it was not made clear to me at the time that something like this could happen - having undergone the procedure with other professionals without incident, it just didn't occur to me.

Furthermore, one of the most inconvenient consequences of the laser burning was that I have to shield my burns from the sun for at least...

I have had multiple laser procedures with Lola, and could not be happier! Lola always explains everything in detail and performs procedures perfectly. She is professional and highly skilled when it comes to advising and treating her clients. She always provides me with the best facial treatments suited to my skin. My complexion has definitely improved throughout the years. I have received numerous compliments from others on my glowy skin. It looks so good that I feel confident about leaving the house without any makeup. My 25-year-old daughter recently joined me on my skincare days and is receiving great advice and effective treatments. Highly recommend Lola and the spa!

Four years ago, I starting coming to the Skintology MedSpa by Dr. Jennifer Walden for fillers and Botox. The nurse injector, Isis, was very knowledgeable and understood exactly what I wanted. She was very careful and thorough in her explanations of what we were doing and what products she was using. I felt relaxed and at ease. The procedure was seamless: no bruises, no pain. I was impressed with the results. I keep coming back to the spa because I have very professionally catered results and I have never been happier.

My daughter also recently came for lip filler, and the result was very nice and natural.

I will not allow anyone else do injections besides Isis! I highly recommend getting any kind of injections with Isis. Her aesthetic practice...

I got Botox a week ago. Mind you, I wanted a Botox brow lift and everywhere else I went to they usually do a good job. I got 30 units. Well my eyebrows dropped, looks awful. The tail of the brow ( where it should be lifted) is completely paralyzed. My eyelids look saggy and I look as if I were on drugs.i checked the medical notes and noticed that the nurse injected an area that is off limits if you want to keep your brow elevated ( I am reiterating that I needed a Botox brow lift). I consulted with a plastic surgeon who advised me to leave it alone. He added that the injector simply does not know what she is doing and probably took a weekend course if that and advised me to stay away from medspas. The injector at Skintology took a few minutes to age me by ten years. The injector at Skintology needs to go back to school and you should avoid this place. Thankfully , Botox will go away on its own and I will have to look old and tired for only 4-7 months but imagine if I had gotten fillers or laser from a place whose staff does not know elementary principles of Botox injections? Seriously, if they messed up something so simple, can you really trust them for advanced and potentially dangerous treatments such as lasers and fillers? I would not bet my money ( or my face) on it. Stay away...