The Tailory New York - Custom Suits NYC - Bespoke Tailor® — Local services in New York

My wife & I worked with Shao & Dylan at The Tailory. It was our only regret from our wedding, so much that I am writing my first negative review ever to warn others.

As a queer person with an androgynous style, I wanted a formal white jumpsuit that felt authentic to me & was neither a suit nor a dress. The Tailory was above the budget I had set, but I couldn't find anything else I liked & they assured me they could create exactly what I wanted, especially since I had a good reference image. At our design appointment, I was encouraged to use silk charmeuse, which they claimed would match my vision & elevate the formality. The fabric samples were tiny, glued to cardboard, giving no sense of how they would move or drape, but I trusted their expertise.

Each appointment was extremely rushed. The test garment was so inaccurate that it couldn’t be evaluated properly — it had to be completely disassembled on my body because the fit was so off, missing requested details like pockets, had an unrequested collar added, etc. I was assured many times that the fabric of the final garment would be “totally different.” When I requested a second test garment (to avoid irreparable mistakes with the final fabric), this was dismissed as unneccessary.

When the final jumpsuit arrived, my fears were confirmed. The recommended fabric lacked the structure needed for the design, resulting in a jumpsuit that fell limp & shapeless in an entirely unflattering manner that looked absolutely nothing like the reference. My wife & I dubbed it The Clown Suit because it looked like it belonged at the circus, not a wedding. The design still lacked both key details I’d explicitly requested & had things I had specifically requested to not be included. They claimed my requests were "impossible" (they weren’t, they just didn't want to use extra fabric to fix their mistakes) & blamed me for their inability to follow clear instructions. They were very arrogant.

When I expressed my concerns & disappointment at their failure to properly guide on fabric selection (let alone accurately produce the design details discussed), they were incredibly defensive & accusatory. I was giving them an opportunity to fix their failure in providing a reasonable standard of care. Dylan responded by giving me a wildly false version of events about what happened during the design meeting months before, which was laughable since they were not even present. Their insulting solution was to suggest that I pay them another $3,000 for another outfit with a different fabric.

Their refusal to take responsibility was compounded by constant administrative issues: rescheduled appointments, failure to notify when garments were ready until I inquired, chaotic communication. We showed up for our first fitting, scheduled during our design appointment, & they had no record that we were coming. They constantly showed disrespect for our time. Also, both my jumpsuit & my wife’s suit (all white) came back with multiple dark black & brown stains that professional dry cleaners couldn’t remove.

My wife’s suit (a traditional design) turned out well in the end, but only after we pushed back on their defensiveness about design corrections. Fortunately, everything they didn’t listen to our original requests about on the suit could be fixed but we had to fight to get them to do it. For example, the lapel had the tiniest 1/8” rounded corner on it but we showed them a reference with a 3/4” rounded lapel. Her suit from Indochino last year, while certainly lower in quality, came with significantly better customer service at a fraction of the cost.

The Tailory's T&C allow them to deliver you absolutely whatever product regardless of what you request with no recourse as a customer. They grossly oversell their ability to design custom outfits beyond stereotypical suits. They are not equipped to handle nontraditional designs & failed on every level of professionalism. Do not be fooled if they seem friendly and welcoming at first. They are not.

Save your money, or at least, don't spend it at...

So let me tell you a little story about a person who never thought they were going to meet the love of their life. And then, suddenly, they do, and this love that erupts between them makes this want to finally dress—perhaps for the first time—as their truest self on their wedding day, to the person they were made for in this life. Thus begins this person's journey to find the creative team that would help realize this ambition: to create a custom garment that would encompass so many things that makes them who they are.

This person is, naturally, myself, and after much searching, I found that team at The Tailory NYC. The moment I walked into their office, before they had even met me or knew my M.O., I was made to feel right at home (especially after they offered to mix me a Negroni!). Within an hour, after showing them my Pinterest board, and patiently listening to my big-picture/no-details soliloquy about what the final product should feel like, we had come up with a concept. I knew I wanted a patterned fabric, and The Tailory's selection of fabrics that they they can source is staggering in their breadth. I would have asked them to make me curtains out of some of them, and I still might. But more impressively, unlike every other tailor that I had consulted with in NYC (and there was a hefty amount), they offered to screen my own pattern onto a fabric and construct the piece from that. I nearly collapsed from excitement. The possibilities were endless!

What followed was a long process of trying pin down what this custom pattern would be. Thanks to the help of a genius fellow-artist friend, the pattern was eventually arrived at, and upon submitting the .pngs to The Tailory, a beautiful, silky, custom fabric was ready in a matter of weeks.

Now we come to the work the team was able to pull off. At the start, the team took my measurements with particular attention to granular detail. This, of course, is what tailors do, but in my experience, few do it on their level. When the time came for the first fitting of the suit, I was nearly in tears: it fit hand-in-glove. Not a single adjustment had to be made; I could have gallivanted out of the studio and into the street!

But that was not all: there was still the matter of a shirt to go with the garment. Ultimately, the Tailory made two beautiful versions of their in-house organza shirt design, both exhibiting their loving attention to what would drape my body effortlessly and the superior quality of their fabrics.

When the Big Day finally came, and I and my spouse opened our eyes to see each other for the first time in full regalia, we both cried, we had never seen each other so beautifully, purely ourselves. Immediately, my thoughts went to nothing but the deepest gratitude to the team that helped make that moment possible. Not only were they excited with the creative challenge of my project from the start; they showed up with an empathy and gentleness that was by no means necessary, but so comforting to a client facing the overwhelming emotions that I was reckoning with. In short, I felt taken care of, and I felt the love for what they do in every stitch. Observe the photos, the work speaks for itself.

When I refer to the team that make up The Tailory, it is truly a collective of individuals that makes a company like this work. And so I will say now: Silke, Tobey, Yumna, Shao, David, and everyone else whose hands touched this project—thank you. Thank you from the bottom of my full, mushy heart. I will be back again for more wacky creative ventures, and I know they'll be happy to get creative and weird with...

My experience with The Tailory New York was nothing but good. I initially discovered them from a recommendation from a wedding blog post I'd stumbled across. After looking up their website and instagram to see their work, I contacted them to learn more about their business and process. They have a fantastic take on diversity that is apparent in their portfolio and in my interactions with Valerie and Shao. I was looking for a custom tailored suit for my wedding, but I didn't want to necessarily go for a traditional men's suit. The idea I had in my head was for an androgynous look that pulled women's and men's suit designs that was more fitted.

I don't live in the New York area, so I scheduled a trip for the initial appointment to discuss design, fabrics, and to take initial measurements. I was nervous initially, but I was put at ease the moment I walked in. Valerie and Shao walked me through all of the options to consider and explained when they could tell I wasn't quite understanding. I was worried that measurements would be awkward as I have some body image issues, but my experience couldn't have been farther from that. I was comfortable, and never once felt self-conscious.

A few weeks after that appointment they let me know my suit had arrived and I went back for fitting and alterations. This experience was once again pleasant, professional, and above all comfortable. I had the final product shipped to me to avoid traveling to New York again, and less than a week later it arrived. I did end up taking it to a cleaner to have it pressed for some minor wrinkling from shipping, but that was to be expected.

It looked great in my wedding photos, and fits better than any piece of clothing I've ever owned. The fabrics are all very high quality and stood up well to the rainstorm that ensued during my ceremony.

I certainly recommend working with Valerie, Shao, and the rest of the team at The Tailory New York. You won't be disappointed. I was hesitant at first because of the price, but you definitely get what you pay for. I purposely selected colors that would work in a professional environment to extend its usefulness and I foresee using this suit for a long time to come. Should I be in the market for additional custom clothing in the future, I know where I'll...