Sotheby's International Realty - Downtown Manhattan Brokerage — Local services in New York

I rarely leave negative reviews, but my experience with Sotheby’s International Realty in New York was deeply disappointing. The agent showed zero genuine interest in assisting with the purchase process and was consistently unresponsive once any real work was required was also misled about the condition of the available units. I was assured that the apartments had no significant issues, yet the independent inspection I ordered produced an 80-page report documenting extensive defects. Instead of helping resolve the situation or even acknowledging the problem, the agent simply washed her hands of it, leaving me to deal with the fallout alone. For a company that promotes itself as a leader in luxury real estate, the lack of professionalism, transparency, and client care was shocking. I cannot recommend this office based on...

Working with Alicia Grosso to purchase my new home in New York was an excellent experience. From the very beginning, she demonstrated sharp insight and thorough expertise. Not only did she negotiate a substantial credit based on the inspection results, but she also meticulously addressed every detail throughout the entire process. Her clear and timely communication ensured that I was well-informed and confident at every step. Alicia truly created a positive and seamless experience for my home purchase, and I would recommend her to anyone as an agent...

DISHONEST JANE FORMAN

Renting an apartment from her exclusive listing. Got all paperwork in within a day, she said she stopped showing apartment and sent us a lease to sign. On the way to meet her at scheduled time the next day with a signed lease and certified checks, we receive a telephone call in the taxi she is renting to someone else! Obviously 2 leases at same time. Had told us nothing of another; in fact said no one plus stopped showing. Very disappointing and dishonest interaction. Would not recommend this...