Take Me to the Water Swim School- Queens — Local services in New York

I have been taking my daughter here since she was 5mo old and now she is nearly 2 years old. We take breaks during the harsh winter. We always go in a weekend morning class and have had good/moderate experiences with the instructors. Today was not good at all. The weekend AM “baby and me” instructor, Manny, is normally emotional and passive aggressive (easily irritated) but today he was fully aggressive towards me in front of the whole class, I was the only mom with baby in the pool with all dads and their kids. I bought my daughter a floating suit to test out and asked a very nice female life guard if I could try it out on her before class which was about to start in 1-2 mins. I went to the far side by the wall so as not to disturb the current class. My daughter tested the floaty and then we took it off. She happened to see a daycare classmate and we swam over to say hello. Manny came over and not only interrupted our conversation with the classmate and her dad but also barked at me to not engage with his 8:30am class members. That was uncomfortable so I told him we knew each other and just let it go and continued to swim with my daughter and her new floaty. Then we saw the 9am class was soon starting so I took it off and put it on the side and he was there by me again in an aggressive tone to say stay out of the far lane. I was agin shocked at his abrasive tone and assuming I planned to stay there. I asked the female lifeguard if he was okay. She said normally the pool is wide open but a private class was happening in that lane and I understood so I stayed away from the rest of the time. Our class was now staring so we jumped in to participate. My daughter is working on kicking with arms and legs and floating so we focused on that as well as swimming to/holding onto the wall then leaping into water. We had fun with other kids until Manny demanded that I give him my daughter “give her to me” and I said “no that’s okay”. He said “what?!l why” and I just said “no thank we are okay doing what we are doing”. Then he took it a step further and announced to the other dads in the class that “I don’t know why people even come here if they aren’t going to participate. They should t even come.” So I chose to ignore him and keep my distance from him for the rest of the class since he was interested in antagonizing the situation. The life guard must have told the front desk lady about the ordeal because when I was asking her about other classes for babies and other times to come she mentioned Manny was the main baby and me teacher. Then I told her he is very aggressive and she agreed and said she doesn’t know why he is like that. She said he was annoyed the life guard let me into the pool 2 mins too early. I told her to please note the situation and keep an eye on it before it was very uncomfortable especially since I was the only mother in the pool and the only person of color. It doesn’t look or feel good. I laughed it off with my husband but we won’t be taking anymore classes with Manny. We’ll find another class where Manny is not...

To whom it may concern

Good afternoon

I am writing to formally express my dissatisfaction with the recent interaction I had with one of your employees, Brina(that’s how she introduced herself), who I believe is a manager within your organization. The incident occurred during a telephone conversation on 03/20/2024 at 11.02 am.

During the call, Brina displayed unprofessional behavior and poor customer service skills. Not only was she rude and dismissive, but she also abruptly terminated the call without addressing my concerns adequately. This behavior is unacceptable and does not reflect the level of service I expect from Take me to the water.

As a customer, I value respectful and courteous communication, regardless of the circumstances. Unfortunately, Brina failed to meet these basic standards, leaving me feeling frustrated and dissatisfied with the level of service provided.

I believe it is imperative for Take Me To the water to address this matter promptly and take appropriate action to ensure that all employees, especially those in managerial positions, uphold the values of professionalism and customer-centricity. Additionally, I would appreciate it if you could provide assurances that steps will be taken to prevent similar incidents from occurring in the future.

I trust that you will investigate this matter thoroughly and take the necessary measures to rectify the situation. I look forward to receiving a prompt response regarding the actions taken to address my concerns.

Thank you for your attention to this...

Horrible, very uneducated and very unprofessional life guard. Bharat a life guard who works there as the life guard is the most unethical and very uneducated and very very unprofessional rude employee there. I have no idea why he’s working there or better why they would let him work there. VERY VERY RUDE! After today if I were a parent letting my child swim there I’d not trust it with him no matter even if you are watching from the outside of the window. I have paid $45 for a 30 min class and he without valuing any of this said “get out “ to me screaming in front of all this children. Even when I have asked so calmly for him to lower his voice and not to scream he just lost it. He don’t know how to TALK, TREAT, and value his job. If he’s working as a life guard in a kids swim class he should be well educated enough to show the childrens how to behave or talk. It’s so sad to see what kind of employee a wonderful place would hire. He was saying he is a board of directors of that place and he has all the right to yell at me and to tell me to take my child and leave. And I wonder how unethical a board of member could be.

Just amazing.

“BHARAT” keep this name in your mind if you let your child swims there. He’s the most useless, rude, and very unprofessional guy you’d see.

Will never let my child swim there. I’d suggest no one let their...