The Metropolis — Local services in New York

I’ve been here for a few years now and I have only a few complaints. The roof deck is amazing but only has furniture 6 months of the year which is stupid because weather is great up there more than 6 months. Not sure why but it’s like punishment and they put it out on no schedule. Finally they just put it out yesterday, May 2nd. Why so late!?!? Typical BS for this place.

Some tenants here are great and others are oblivious to how elevator etiquette or personal space works. Not sure why but they act blind and ignorant most of the time. They seem to be taking over the building too. There is definitely at least one Karen here, too.

Updating review again to drop to 2 stars. It’s management. New super is not great. He removed trash and so people now throw trash on floor. The place has been worse since he started. We need a new Super who doesn’t smoke dist cigs a day and does his job.

Gym equipment is always broke. And when they fix it they don’t fix it correctly. Dirty gym and laundry room. God forbid they restock toilet paper.

Door men were great but due to low pay they leave. Your electric bill will be through the roof here. Very Bad insulation. Elevators are usually an issue.

I used to enjoy living here most of time but I wish management was better. Sometimes it seems like they don’t care at all and sometimes they do. The owner seems to be the main issue here. He’s extremely cheap.

The owners and management do not honor their leases. This place is compliant in straight up illegal activity by ignoring complaints of it.

Additionally, They don’t allow pets on roof but the worst pet owners live here and let their dogs poop and pee on roof daily and management lets it happen.

People who use gym are hit or miss. Some are animals and abuse it and again, management...

Horrible experience with Justin, a new employee. Despite my explanation to him that my husband works for the US government and therefore is a US federal worker, and not an international diplomat, he could not understand the difference. They do not rent to diplomats and so they were not wiling to rent to us even though I explained that we are not diplomats. Have been trying to receive back the online application fee since the application allowed us to apply with a corporate lease but was told by Justin that they do not allow Corporate leases. Justin's boss, Mary, now says that they do allow corporate leases. The main office though told me that they do not allow corporate leases. VERY confusing and disorganized. Would never rent with them ever. Very disrespectful and disappointing since my husband has served in a war zone! And very sad that Justin does not know the difference between international diplomats and US government foreign service officers.

BTW, it is illegal to discriminate based on national origin so they are breaking the law in declining diplomats to apply and live in their...

lived in the Metropolis Apartments for almost 2 years. Our tenancy finished on the 31st December 2020. Todate we have not been refunded our deposit or other monies due, ie gym membership. Despite many emails you have not responded , numerous phone call , no answer. We are out of the Apartment 3 months and no refund of deposit. Under the New York General obligations Laws if after 14days and no issues bought to our notice the deposit must be refunded. Can somebody from your customer service please contact us to rectify this matter Noirin O...