The Spa at Mandarin Oriental, New York — Local services in New York

Too overpriced for what it is. Went for a massage and facial ($660). Went earlier to use steam room, jacuzzi and cold shower which I always do before getting massages to get maximum benefits. However, the stream room barely had steam...just drops of water from ceiling hitting me. I mentioned this to someone in the locker roomwho said she will let someone know to fix it. No one came. Massage was mediocre...and she forgot to do the right side of my back...which i told her had lots of tension. ..until I reminded her. Really??? She was apologetic after the massage...what can I do...her 20% gratuity ($50 for this service) is automatically added to the bill. The tea lounge is not like other spas...meaning you can't serve yourself as you please with an assortment of teas. You get it if a staff member is around to get some for you and its only their signature tea (hibiscus blend, I believe). They do have jugs of water everywhere though. Decor could also be updated. Upon leaving, I told the front desk at the spa about the steam room...and a he said was that he was going to tell his manager. Overall, the only thing that MO spa is good at is the marketing. Don't be fooled and go...

The Mandarin Spa is a old, the amenities are dated, the manager is beyond offensive, the pricing is extraordinarily excessive relative to the quality of the service, and the “couples retreat” package is a waste of time. We’ve never seen a set of massage therapists that perfected the art of wasting time and manufacturing delays to minimize the amount of the service. And the foot ritual experience involves nothing more than the two therapists wrapping your feet in a towel, nothing more and nothing less. This was my birthday and my boyfriend was shocked at the lack of anything related to a “couples experience.” There were fake flowers in the treatment room and there was not even the thought of a glass of champagne after the treatment even thought it was requested twice beforehand. This spa is a waste of time and money. The spa at the Peninsula Hotel New York is better value, the customer service is more considerate, and the amenities are much...

Wow! My massage was everything I needed. The gentleman there doesn’t speak English but he uses his Google translator which makes it easy for discussing your preferences. There’s a lady there who speaks English and can help, if needed.

I received my 60 min massage from the man and my boyfriend from the woman. The man does realllly good deep tissue but checks often to ensure you’re okay. I love deep tissue but if you need a more gentle experience my boyfriend told me the lady didn’t apply as much pressure… but overall a both were a great experience.

My only surprise during the massage was my towel was removed beyond my bottom. I was fine and felt comfortable b/c I’ve received massages in Asia, but if this is not your preference please...