The UPS Store — Local services in New York

Avoid this location, go to any other UPS or shipping place possible. Extremely unprofessional, rude…and, frankly, incompetent staff…

I went to return an Amazon package…Amazon said all that was required from the customer’s end was “A BOX”…when I went to return the package, in its original packaging box, the employee repeatedly refused to accept my return and made me pay for additional “boxing” - which the Amazon app made perfectly clear, would not have been necessary. Quite literally, that is the exact reason I chose this return option to begin with from the other options, which all explicitly stated a label would be required at an additional cost.

After some time of communicating this discrepancy nicely with the employee, he still refused to take the return because “the box was broken”…when, in fact, all that had been done to the box was the initial opening of the flap from the manufacturer’s box…still intact.

By the way, the irony in all of this is that, after I finally caved and paid for the “boxing”, they took my item to send for return, just as is…

I understand that sometimes there actually IS absolutely nothing they can do to help (or amend requests that are straight up unreasonable), but this was an unacceptable lack of reason or willingness to help, in a case where even a 5 year old child would have been able to do so. When all was said and done, all the employee kept saying to me was “go contact Amazon and try to get them to refund you for...

I wish I could give no star. Before considering the UPS Store, I strongly recommend thinking twice. There's a FedEx office just a few blocks away, and USPS is conveniently close as well. To make matters worse, the UPS Store is claiming they have no responsibility since it's a USPS package, even though they didn't communicate this clearly when I initially used their service. They also lack proof of handing the package over to USPS. My experience at the UPS Store with their unprofessional staff member named Sangh was extremely frustrating. I entrusted them with an overnight USPS package, for which I paid a substantial total of around $140. However, according to the tracking information, USPS hasn't even received the package yet. This was an extremely important document, and the UPS Store's mishandling of it has caused me significant stress and inconvenience. During my visit, it took Sangh an astonishing 45 minutes to create a label for two envelopes, even though I had provided the address on paper and had to correct it multiple times. This level of inefficiency is unacceptable. In summary, my experience at the UPS Store was marred by unprofessionalism, a lack of transparency, and a complete disregard for the importance of my package. I strongly advise against using their services and recommend considering alternatives like FedEx or...

[(overall review)] This UPS Store is pretty small and is always packed with the line going out the door. But the representatives I met in this store have always been prompt, courteous, and patient even with the worst customers. So here's a shout out to all the representatives in this store: I APPRECIATE YOU!! THANK YOU!

[(Review of December 2023)] AVOID THIS LOCATION IF YOU CAN DURING HOLIDAY SEASON. It's so busy!! Also make note of the strict LIMIT of 5 Amazon returns per customer per day at this UPS Store. The other UPS stores few blocks away do not have this limit.

Not complaining about this restriction at this store though. This an understandable and welcome restriction during the holiday season since there are so many people here! But I do wish they had put up a sign about it online or on the window of the store, so the reps wouldn't need to explain it to every. dang. customers. with...