Third Ave Apothecary — Local services in New York

UPDATE: I'm moving them up to 3 stars for 1 reason...the owner called me after this review alerted him to my experience, and gave me an earnest and heartfelt apology and let me know he would go above and beyond for me should I choose to use them in the future. That goes a long way if you're running a service-based business. That being said, while I'd love to be able to give them a 5-star review, the fact remains that my experience is still my experience here. Perhaps I will (warily) give them another shot down the road after their kinks have been worked out and addressed.

Horrible horrible HORRIBLE. I don't understand all the 5 star reviews here. This place is the most disorganized service I've ever seen. Deliveries don't show up, or get delivered to the wrong apartment #s, or get rescheduled day-of, etc etc. I've had a standing monthly delivery for the same prescription to the same address for 6 months and somehow they manage to screw it up every single time. Not once have they gotten it right, and they said it's a "known issue" that they are working on with their courier service. Really? It's been half a year. I'm done wasting my time calling in and trying to solve your errors 3rd Ave Apothecary....

THIS IS A 'BIZ' THAT TRULY CARES ABOUT THEIR CUSTOMERS! Their comportment to each of us is warm and sweet! In fact, I had need of a special Px from my Dermatologist and it was a costly one. When the Pharmacist heard about the difficulty I had in getting this prescribed and much-needed ointment, she stepped in and made sure that a better, MUCH BETTER $ would be offered to me....AND YES IT WAS! And because of them, my skin is NOW IMPROVING as it's responding beautifully to this medication....MANY RAH-RAHS AND CHEERS TO THEM!!

THANK YOU THIRD AVE. APOTHECARY.....YOU'RE TERRIFIC AND KIND!! ...AND MY 'SKIN' THANKS YOU EVER SO MUCH...TOO:)! I'm still smiling BIG.....so just know that if you're in need of medication(s) and/or delightful presents, please put this wonderful Apothecary on your ''Must-see-&-do-list'' because they are wonderful.....as much as they're courtesy.

You'll be happy if/when you DO! ...

Beware of this pharmacy. It's supposed to be "convenient" with delivered prescriptions, but they only send you text messages with links to check-out and don't bother to call and confirm if you've received them. They don't send any emails. What business does not use email??

When I called to enquire about my prescription I was told that I received two texts to my iPhone to check-out and that they "confirm were delivered" - I did not receive any. What's more, I had sent them a text message earlier in the day to ask for an update on my prescription I received no response. Why emphasize the text feature when no one is replying to the messages???

Your run-of-the-mill CVS or Duane Reade has better customer service.

Do not expect them to give go out of their way to get in touch with you to get you...