Time Floor & Cabinet Inc — Local services in New York

(2019 Review) TERRIBLE business overall. My dad who speaks Chinese went to buy a flooring at this location. He saw on display a Mahogany wood flooring. Therefore choose that one. When receiving it, the wood was a completely different color. We brought a total of 20 boxes which was roughly around 1000. We only opened one box out of the 12 we picked up. The other 11 were still sealed and closed. There were still 6 boxes in their possession that we not picked up. I went with my parents back to the store to demand a refund, they insisted it was the same color. They refused the refund and instead wanted a upcharge of 25% to take it back. It was stated on the receipt, however, my dad can't speak or read English. They didn't even let him know when he brought it.. While arguing with the man, he said "yeah we scammed you, what are you going to do" in Chinese to my mom. We were recording them and one of the men knocked my dad's phone on the floor. We even had to call the cops. We were unable to get any money back because it is a civil matter. THIS PLACE IS A SCAM. DO NOT GO HERE!!!

(Edit to their response): It was never told to my father of the color difference. Nevertheless, it was irresponsible of your business to be touching other property and admitting of the scam. It was never told that it would...

I came in to return today but Vicki said that I can only return 2-3 boxes but I had 11 boxes to return. She did her calculation and I lost money as she said it costs her to return to manufacturer but knowingly they have their stock in back of their store. I thought they were scamming me so I was quit upset and told her that I don’t think your returning to manufacturer and said that you’re just putting back in your store to resell. Then there’s guy in the store assuming the owner said “ You shut up!” several times. I was appalled that he would say that to a customer. That got me more fired up. But an employee named Nicole was calming me and explained that it’s restocking cost which made sense. Vicki calculated 2 box full return but Nicole calculated 3 box full return and explained how it was calculated. Vicki was very dishonest. I dislike their customer service and should rethink what they should said to a customer. I would not recommend coming...

These guys are rude and absolutely thieves. We recently purchase 1000+ sq ft of hardwood floor from them. Not only the lady (Vicky) always tried to up-sell us more expensive floors, she was very impatient when we finally picked a cheaper one. When the floors were delivered, about 15% of the boxes were opened, and had paint residuals, pen marks, and open wrappings inside. My contractor called them right away and we even went to the store in person asking to return these boxes. They were extremely rude and didn't offer us any solution other than saying no, you can't return. And at the end they just stopped talking to us entirely. These useless floor costs us over $1000 and they would not help us at all. When i asked them to give me manufacturer contact information, they wouldn't even provide that. We had no choice but to leave that place. Absolutely the worst, Vicky and her boss are crooks...