TISSOT TIMES SQUARE — Local services in New York

I visited the Tissot store in NYC on July 31, 2025, around 4:00 PM, hoping to purchase a PRX as a birthday gift to myself. Unfortunately, the experience was quite disappointing.

Upon entering, no one greeted me or acknowledged my presence. I walked around for several minutes without any assistance. Just as I was about to leave, a sales associate approached me—though it felt more out of obligation than genuine interest. When I asked to see the PRX in both blue and black, I was met with a dismissive comment that they were “the same,” followed by a reluctant presentation of the watches.

When I inquired whether there were any promotions or specials, I was told, in a rather curt and annoyed tone, “This is a corporate store. Absolutely no discounts.” I didn’t think asking was unreasonable, but the response made me feel as though I was out of line for simply asking.

Overall, I left feeling unwelcome and disappointed. This was not the level of service I expected from a brand like Tissot, especially for such a meaningful purchase. I will not be returning to this location and will reconsider where I buy my timepieces...

I always wanted to buy a T touch Connect solar, unfortunately, the one I bought came with an issue with the sensors for some reason, and that happened after 3 months so I wasn't able to return it or get a replacement, they offered me to send it to customer service and took 2 months for being repaired, and my opinion ridiculous since this a $ US 1.300 watch, and now again 8 months later the same issue, I went over there and see if they can give me a replacement but they denied and again they sent it to customer service for another 2 months and still waiting, a very horrible experience I do not recommend to buy a Tissot, the managers of that place is kinda unpleasant, very rude. As far as I know the customer always has the right but not...

I have a somewhat large collection of various automatic Seiko watches, a vintage Omega Seamaster, a few Citizen Eco-Drives, etc, and I wanted to eventually add an entry-level Automatic Swiss watch with an ETA movement.

I wondered into the Tissot store in Times Square, because there was a particular Tissot I liked, and considered buying in the past. I had zero intention of buying a watch when I went into the store, but the sales people were so kind, helpful and knowledgeable, I started to get swayed into buying one.

I knew I could buy the watch at a lower price than what the store was asking, but the professionalism of the sales staff made me say “screw it, It all evens out in the long-run” I hope Tissot pays them well.

Very pleased with...