Tod's — Local services in New York

The most awful experience. Not even close to high end stay away. My first and last with this company.The only person that was even remotely professional was the door greeter. We stood in showroom without so much as a hello for 5 minutes. Came to do an exchange from online purchase after we received an improper size. We had to go to women’s section to find someone , Jeannie asked what she could do for us and from the beginning with an attitude. She saw the bag and I guess because it was a return in her eyes right away was rude. We only wanted to exchange for the proper size as it said online it was a men’s us size 10 but in fact was a size 12 men’s us. Didn’t listen and right form the beginning said it is a men’s 10 we use uk sizing. I said it’s not a 10 at all she rolled her eyes and said she isn’t going to argue and we can’t exchange online merchandise in store because it’s not the same. Even though I said I went online and they sent me a email to return in store. Nonetheless, between the attitude and just lack of common decency and customer service, I will never shop at Tods again. All I wanted was a shoe that fit I was willing to spend more money as we liked several shoes in showroom. It’s fine we left went to real high end stores and got treated with decency and not blatant boredom and disrespect. Don’t waste your money Allen Edmonds, Gucci and Louis Vuitton miles better. This was a gift and turned into a nightmare.Do holiday shopping elsewhere. Manager was worthless too let her speak like that and didn’t do anything just said I can take your email. Don’t bother...

I recently visited this Tod’s store with the intention of finding a special gift for my sister—a bag and perhaps some shoes. While I was dressed casually in sportswear, I was greeted with a polite “Good Morning” as soon as I stepped inside, which I appreciated. I made my way to the women’s section and was kindly asked to wait for a moment by a tall, blonde gentleman who was helping two impeccably dressed customers try on shoes. Although he was busy, I could see that he was giving them his full attention, which speaks volumes about the personalized service they offer here.

I took the time to explore the store on my own and noticed that the atmosphere was calm and refined, with several employees on hand, ready to assist once the initial rush of activity had settled. The team seemed fully focused on delivering a luxurious, tailored shopping experience to each guest, and though I waited for a bit, it was clear that once they were available, I would receive the same high level of care.

While I didn’t make a purchase that day, I left feeling confident in the quality and attention to detail Tod’s offers. The staff's dedication to ensuring every customer receives individualized service is commendable. I’m looking forward to returning when I have more time to fully indulge in the experience and explore their exquisite...

Purchased a pair of Leather Gommino Horsebit Moccasins here.

Just a few regular wears of the shoe, the bottom was visibly worn off. I went to store on Madison avenue. After fight, they took the shoes, and sent pictures to Italy for review. after 2 months of waiting, Italy says it is normal wear and tear. Terrible doesn't describe it this company. Stay away!..

The manager Amelia Porchia was trying to be helpful, but she didn't return my calls multiple times, and promised to call me back over those 2 months of waiting.

My first experience with this shoe/company will be my last.

After 2 months, customer support finally called me. Said no to refund or exchange. Offered to pay for the shoe to be restored at leather spa. what is the point of restoring a shoe that was worn 3 times?! They seemed to think they were doing me a big favor.

oh, and the shoe is 35% cheaper on Amazon. an un-necessary extra insult to injury.

This lovely Madison store can keep my shoe, I don't want it, nor the...